Tier 4 London .closed Border .mutual cancellation

Lucie451
Level 2
England, United Kingdom

Tier 4 London .closed Border .mutual cancellation

Hello everyone 

this is my sixth booking as a host and I could really do with some experienced advice on cancellation. My guests were supposed to come to London from the Netherlands today for Christmas. Now : London has just been announced as Tier 4 + the Netherlands have cancelled flights from the Uk. Understandably my guest cannot come and stay in my property. My policy is strict, however I am completely understanding their circumstances and ok for a refund.

How should one proceed in this case . Should they cancel or should I? 

1 Reply 1
Helen3
Top Contributor
Bristol, United Kingdom

Your guest needs to contact airbnb to cancel siting Covid. Message the guest on Airbnb to confirm you will support a penalty free cancellation as you cannot offer accommodation under government regulations. This is what I did when Bristol was in Tier 3 and all my guests were able to cancel penalty free. @Lucie451 

 

I would then block your dates or remove IB if you use it to avoid further guests trying to book. 

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.