Uneasy feeling about a booking, details about the guest profile don't make sense.

Catherine103
Level 2
Honolulu, HI

Uneasy feeling about a booking, details about the guest profile don't make sense.

I have received a booking (instant book) yesterday for next week. And something makes me uneasy about it. The guest is from the next town over, so quite close by. It could be a staycation, but her profile is odd. She has been a member since 2015 but has zero reviews, and the details say that she works for the Sheraton hotel just a few blocks away from me. It seems off. My place is likely more expensive than the Sheraton with her employee discount, and if she didn't want to stay at the hotel she worked at, they have many other locations around.  Should I just ignore that tickle in my gut, or should I cancel the booking?

1 Reply 1
Sarah977
Level 10
Sayulita, Mexico

@Catherine103  Ignoring your intuition isn't a smart move. Hosts' spidey senses usually prove to be correct.

 

I don't necessarily think the long-standing account with no reviews is a bad omen, as I have had 3 guests where that was the case, and it was all quite innocent- one had joined with the intention to take a trip, but the trip fell through, one had stayed at Airbnbs a lot, but with her husband and booked under his account- mine was her first time booking a trip on her own. And the 3rd had stayed at 2 Airbnbs before, but her hosts hadn't left reviews. In all cases the guests were forthcoming when I asked them about it, and all turned out to be welcome guests I would have again.

 

But as you explain it, there are other factors involved here. So I'd at least ask the guest some questions, and judge by her answers, if not just cancel outright.

 

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