Dear Community Hosts
Has anyone experienced the following issues. This has happened to e twice and has impacted on my Super host rating and disappointed potential guests
I have linked my Airbnb and Vbro booking sites to auto fill each other's calendar when a booking comes through. As a precaution I go into Airbnb calendar ( this is where the issues seem to arise) and manually check and update my calendar if the system has not synched the outside booking.
Recently I had a cancellation from an Airbnb guests for an upcoming booking. Minutes later I received a reservation request from another booking site ( I only use two booking sites and the main bookings are from Airbnb) so I accepted the new request and manually blocked my Airbnb calendar making a note regarding the booking I had received from another site. To my surprise I received a new reservation for that same period from Airbnb two hours later.
I find it really hard to get on to Airbnb so I thought I would run this by you. I have sent Airbnb guests a request to change the dates with an offer of a complimentary extra night and explained why.
How. can I raise this efficiently with Airbnb, like does anyone have their phone contact number or direct email address and have any other hosts experienced this
Thank you very much for your time
Kind Regards
Michele
**[Name hidden - Community Center Guidelines]
