Why is this website SO SLOW?!

[Isabelle-Gerry0]

Airbnb's website/platform is one of the worst I've experienced. 

It feels like every time I click on something I have to walk away for coffee and by the time I come back, I forget what I was doing! It's SO slow. The calendar is a mess. The pricing is a mess. I have to click through a bunch of things to get to something so basic. And sometimes... I'll update prices and availability... and hit save and..... IT WON'T SAVE.

😐 You'd think a billion (??) dollar business would be able to have a website that works. And the burden of the torture is on the hosts which is probably why they don't care to fix it all these years.

[Rent-In-USA0]

Amazing how they have not addressed this considering this post is from 2018... Time for a new player when the incumbents get lazy. 

[Lukas204]

Hardest platform to use, ever. Non-intuitive design, finding how to change something in a listing description is a pain even after _years_ of using it -- especially when you have to waaaaaittt soooooo loooong after clicking anything.

[Alex-And-Rhea0]

Hi Lukas204, You are soooo right, we need to talk to someone here in Japan at Air Bnb in order to offer a  returning guest a special deal because it's just so clunky, reminds me of Sony software.

[Wendy1043]

SPINNING WHEEL OF DEATH IS THE DEFINITION OF AIRBNB'S SITE

[Wendy1043]

SLOWEST INTERFACE EVER

UX EXPERIENCE VERY POOR

[Ryan63]

All I can do is pile on, with the hope that someone's paying attention.  They're on AWS, but they obviously selected the bronze service tier.  Since they still can't seem to turn a profit, I wouldn't expect improvements anytime soon.  

[Ryan63]

Follow up: I've been trying for two days to download an earnings summary for tax filing purposes.  I get "internal server error" and the too-cute-by-half "oops" graphic every single time.  I've lost count of how many times I've tried to get that document already, to no avail. 

Filing taxes is a tedious enough exercise without Airbnb's crippled web stack making it impossible for me to download critical documents.  Totally infuriating.  Worse, Airbnb has -nothing- to say about this to those of us who drive the business and suffer with this glacial website.  

[Alex-And-Rhea0]

 Hello Ryan63,

Is there a landline you can actually call or even email someone your problems? You are a customer who is putting money in their pocket!

[Alex-And-Rhea0]

Could it be that there is something like 4 million people staying at an Airbnb place every night?

Hey, what do I know?

[Becky359]

Omg. As a host I am absolutely SICK of how painfully slow this website is. It really does cause flashbacks to dial-up days where I would keep a book at my desk to read while waiting for websites to load, except now I just open other websites and get other things done while I'm waiting for single AirBnB page to load. How are they not embarrassed at how awful this is? I mean, really? It's TWENTY-TWENTY, GUYS. Oh and btw, this thread is two years old now. Get your **bleep** together.

[Seamus16]

Slower now than ever. 2020.02.21

[Dariusz17]

Why AirBnB doesn't care. It is one of the most frustrating experience trying to update new pricing for my unit. Booking.com, vrbo web sites are much faster therefore I think many condo owners will be leaving AirBnB soon. 

[MnM0]

VERY SLOWWWW!!! WTF this is a huge company and their site has sucked for years. why is it so slow!!!!!

[Patrick-and-Stacy0]

Very much with agree with all these comments! However, I think it is obvious Air BnB does not monitor these forums or at least care about this thread.  They only way a change will occur is if you report it at 1 (855) 424-7262.  I talked to support about this and they acted like no one else has reported it (or at least called in about it). So give them a call and lets get this addressed!

[Brewster0]

I talked to them too and they pretended it was a totally new issue. Then they escalated it and said "Sorry, is there anything else we can help you with?"