Would you accept a return guest that gave only 4 Stars?

[Amanda1775]

Hi Fellow Hosts - Would you accept a return guest that only gave 4 stars overall, 5 stars for four areas, and 4 stars for two areas: accuracy and cleanliness?

The experienced Airbnb guest made no complaints or requests during their 3 night stay, but gave private feedback suggesting more blankets be provided (during an August beach rental) and coffee filters. The cleaning company does not provide filters, but they do provide a pour-over instant coffee pack for day 1 which I advertise in my listing.

Both of these seem easy to add, but can become a hassle for the cleaning company and would likely increase the cleaning fee. Plus most guests are happy with what my listing provides so I haven't made any changes for summer rentals. 

What's puzzling is that the guest also said in the private feedback that they want to stay at my listing again when they come back to the area. Maybe that was said to soften the 4 stars?

[Amanda1775]

Good point!

[Richard531]

Anything less than a 5* review is an epic fail.  When guests don't realize that fact, it's very hard.  You do not want another 4* review for your otherwise great service just because the guest isn't well informed.  

I would absolutely NOT host these folks again.  

[Kathleen645]

Hey Amanda, great question.  Personally I would still host them.  

[Patrick568]

I would not.

[Annie1372]

Thanks @Amanda1775

it is a great question !!

And thanks to all the answers, it is good food for taught for any host.

I think that since the star rating is sean differently by AirBNB than by other system and that it look like so secret, I believe it is our responsibility to share that information with our guest. With a message before they leave or a note in the guestbook.