@Bhanhan0 @Persy0 @Judith37 @Judith37 @Alison3 @San2 @
IF your "potential" guests attemps to send a message including their phone number, a social media platform name like Facebook, Twitter or Instagram, or their email, BEFORE THE BOOKING IS CONFIRMED, Airbnb will automatically hide that information to keep people from trying to contact each other outside the realm of the Airbnb message board. This is how it should be anyway. All communication should always be kept on the Airbnb message board even after they check in. It protects both parties. On all matters.
I had a host who contacted me yesterday and she really wanted to have a private conversation, so I sent her to this community wall, where she could find me to click on my profile and send me a private message without having to send me AN INQUIRY to my listing. That's another way that host can communicate as well...its called the HOST CIRCLE. And its a private place for hosts to post without guests seeing what we have written. Great place! Try it sometime.
Sometimes I have to write my future guests back on the message board who are trying to book and tell them they can't send any information like email, phone numbers of any kind as it will just continue to get blocked. Its important that everyone take the time to read the Terms and Conditions of Airbnb and what is allowable between two parties. More people need to do that. Including the travelers. What is also not allowed and I am seeing more of this, are people using other peoples account to book my place. That is considered a THIRD PARTY booking and it not allowed either under the Terms of Airbnb. Make sure the person who is booking your place is the ACTUAL PERSON coming to your home. Now I ask every single guests..."Are you arriving too?" Hope this helps.
Aloha, Momi, Superhost in Hawaii, #LiveThere #LiveAloha
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook