I recently had a guest who drank quite a bit and then tried to kiss me.
This happened on two occassions over a week of his stay.
The first time I was so shocked I just ducked his advance and left it at that. The second time I called his behaviour out, told him it was inappropriate that we werent friends, he was renting a room off me for a few weeks that was all. He replied saying other women would welcome his advances. I told him that no woman would welcome that kind of behaviour.
He then went upstairs to his room and starting banging and crashing about. I was really frightened. I had locked myself in my room by that stage and decided the only safe thing to do was call the police. I then called Airbnb. Airbnb's response to the situation has been appaling. I have sat on hold waiting for a 'safety' case manager for over an hour with still no progress. It is 18 hours since the incident last night. Airbnb have refunded this mans accomodation fees despite hot having spoken to me about the situation. He will be making bookings with other airbnb hosts at their peril. He needs to be banned from the platform.
Having waited for 45 minutes to speak to a safety case manager, the line went dead. No one rang me back I cant believe how incompetent and dangerous Airbnb's handling of this matter has been. I have now called four times. I am yet to speak to anyone who can actually take the complaint and take any action on the matter.
Has this happened to anyone else? How do you keep the host community safe when these kinds of people are allowed to keep on booking accomodation??