I need help too. I can't get any action - or even recognition - that there is a mistake and it needs to be fixed immediately.
This is what I wrote in the "everything else" section before I saw your post:
Airbnb has banned me from short-term renting and I only discovered this when I checked my listing to see when my next guests were arriving. Airbnb cancelled all my pending reservations, never notified me that there was a problem and all I could suss from my listing came from a note that said "registration failed". It took me an hour to figure out that it was referring to my "recent application". I've been doing this since 2014. I have been registered since January, 2017 and my registration doesn't expire until January, 2019.
Airbnb told me I was not in compliance with local law. Then they showed me a letter from the short term rental office that said my application was denied because they either (1) didn't have my address or (2) couldn't find my contact info in their data base. Apparantly airbnb hides threads so you can't communicate freely with customer disservice so I can't reference the letter but I don't even recall seeing my name on it.
I sent airbnb a photo of my registration and a photo of the envelope - addressed to me at my home, where I live, where the room is rented - and I told them I'd had emails and phone calls from Omar and clearly this is a mistake. That was on Thursday. I have written more messages and called every day but nothing has been done. All they had to do was pick up the phone and call Omar and then apologize for the hassle and inconvenience. I told them that this is my ONLY source of income, that I have a 10-year-old daughter, and the financial disaster that will result if this continues is nothing less than destitution. And yet, I am still denied.
I went to my account at the office of short term rentals today to make sure that I hadn't missed something and, sure enough, everything looks good. The first thing I see is my name, contact info, and a big green "certified". I called airbnb to ask how I could send the link to someone and I was told my "case had been escalated" - exactly what I was told on Thursday.
I feel like I am in the movie Brazil. This is frustrating and because my livelihood depends on this to such a degree right now, the idiocy of not having this taken care of is causing a seething madness that may take me down to the airbnb headquarters with a pitchfork and a flaming tiki torch this week.
I made $407 this month. Mortgage alone is $1700. If I hear "Yes ma'am, I am very sorry for the inconvenience. I totally understand" one more time, my head is going to explode.