Damage deposit

[Mike609]

A guest recently damaged a carpet, with big red stains. It was expensive and new carpet.

He treid to leave without bringing this to my attention.

He maintained that is would be easy to clean off - not the case.

A "Trust and Safety" specialist "reached out to me" and eventually refunded just over half of my claim  (£60)

What I do not understand is why they refunded the whole of the deposit to the guest (£100).

This is surely not going to encourage them to respect host property, if they can trash things and get away with it.

My "Trust and Safety" specialist is now refusing to answer my request for the rationale on this. 

What else is the damage deposit for?????

Who should I escalate this to, or would I be wasting my time?

Mike

[Heidi199]

Unfortunately Airbnb is a shady company that lies about the host guarantee & rarely to never sides with host. They’ve cost me $1000s. The host guarantee was what convinced my investors to fund me starting a B&B; and by the time I figured out what an unethical company they are I’ve invested everything into this. I’m slowly extricating myself from their grips. I couldn’t have less respect for a company. 

[David126]

@Mike609

Not sure what you mean by refunded, they do not charge a security deposit. Nothing to refund.

[Mike609]

You set the damage deposit level as a host. It is retained by AIrbnb and paid back to the guest 7 days after they have left - unless that is you raise an objection

[Shaneal0]

They never collect a security deposit in America even if you have it on the listing 

[Emiel1]

Hello @Mike609 ,

As @David126 explained is correct, it can be read here in more detail:

https://www.airbnb.com/help/article/140/how-does-airbnb-handle-security-deposits

[Shaneal0]

what’s up with Airbnb not collecting the damage deposit in advance ??? Then you have to report the damage before the other guest checks in even if it’s same day or you can’t even get the money. Then if they do award you the damage deposit they can’t collect it because the guest has changed payment methods or disputed the charges. Airbnb can’t even collect the damage daposit? They should collect it in advance and give it back to the guest 24 hours after they leave just like hosts get paid 24 hours after the guest arrives!