omg :( I hope she will be caught.
I have to admit I would never rent my own home where I live. Just the separate unit without my personal stuff and valuables.
Such a sad story! There is really only one defense against this kind of activity, and it is your neighbors. I am going to tell mine about this terrible tradgy and ask if they see anyone moving furniture etc out of my vacation home to call 911 and then me, as they all have my numbers.
Very sorry for your loss. This is the story we all dread. Is your insurance company taking care of you and this enormous loss? It is important to know that home insurance does typically not insure your home against loss if you use it as a short term rental and luckily my insurance agent told me this before I started renting for short term stays, so I took out an additional policy to cover my home. I think it would be helpful if the platform would make mention of this fact to everyone when they start listing their homes. A neighbor of mine has had the same thing happen with 2 young men...his first guests.
Did these "guests" have reviews?
I am so sorry to hear what has happened in to your listing, this is an awful thing to happen. I do hope you are OK.
I imagine you have done this already, but can I check you have been in contact with our Support Team?
To add you may have seen I have removed the personal information from your post here, I know this was one of the reasons you shared your post here, but in line with the Community Center Guidelines, I do have remove any personal information shared here.
I really hope you have got this sorted out and you have managed to recover some of your belongings.
Wishing you all the very best and speak to you soon.
Sad to see that Airbnb team has removed the name of the guest on my warning to San Francisco Bay Area hosts.
Now you have made hosts more vulnerable to fall into this guest hands…
I’m sorry to hear about what happened to you. It’s so sad what see what people can do for money.
Maria, my name is Mara Galvao, I own a cleaning company and we serve mostly all the Bay Area. We do a spectacular job for rental places.
My number is (510) 224-1013. Please call me if you need someone to do your cleanings.
Thank you, have a wonderful weekend!