Sorry @Sharon1014 - I meant to finish this last night, but fell asleep.
So.. this part is even more chaotic and convoluted. Up until March of this year, there appeared to be 3 different payment processors, but in all cases, M&Ds payouts arrived without issue into the dedicated bank account registered on their Airbnb account (well, apart from a single missing payout from March)
These payouts were made by direct bank transfer (the default method selected on their Airbnb account), and in every instance, the name of the payment processor was clearly shown on their bank statement.
Then all that changed from April, when all that showed up on their bank statement relating to their Airbnb payouts was 'deposito en effectivo' (cash deposit) There were maybe only half a dozen payouts during that time, due to local restrictions, but all were also received without any issues (sometimes with receipt viewable by attachment link, sometimes not) Business began picking up again in August, with lots of bookings starting to pour in again, as the month went on
Then on August 25th, all payouts stopped dead, despite M&D being flat out with guests coming and going. At first, they thought it was perhaps some sort of a technical issue that would soon rectify itself, but by Sept 5th,they were very worried and started contacting Airbnb on a daily basis.
At this point, all reservations from the latter part of August and the entire month of September remain unpaid. Only one small payout was received a few days ago (Oct 3rd), and that was for a booking that took place last week.
It would take me a week to go through all the different excuses Airbnb has tried to fob M&D off with, and have used to send them off on a never-ending series of wild goose chases trying to locate their missing money, wasting inordinate amounts of their time and efforts. But they include - it's your bank's fault, it's the payment processor's fault, it's Chile's fault, it's your fault, it's a technical error, it's human error, it's a payment system error, it's the payment processors' error, we're not sure where the money is, money wasn't sent, money was sent, money wasn't sent because the details on your account are wrong, money was sent but you gave us incorrect ct details so it couldn't be processed and is in the midst of its way back to us, money was sent via new route so that must be the problem, we're using a new payment processor so that must be the problem, you're the problem and we're definitely not the problem. . and so on, and so on..
Since Sept 5th - endless emails, endless phone calls to both the local and US phone numbers, endless indecipherable communication from Airbnb reps that in many instances, completely sideswerved answering any direct questions posed and elicited responses that made absolutely no sense and bore no relation whatsoever to the matter in hand, or to the straightforward questions asked. A masterclass in dishonesty, duplicity and obfuscation, that would do any accomplished gaslighter proud. Would have to be seen with one's own eyes, to be believed.
So yesterday, the guy in the 'payment processor partner's office in Chile (Argenper) swears blind that the missing payouts were never sent to him in the first place, and indeed furnished a list of M&Ds payouts that he claims he did receive, which Monika confirms do tally perfectly with the payouts - since April - that did arrive in her bank account, via 'deposito efectivo'.
Meanwhile, Airbnb's latest take on things is that they did send all the payouts via a new route/payment processor (but its not new - M&D have been receiving payouts from Angenper since April, and their latest payout on October 3rd was also from Argenper). They're also claiming that the sent payouts couldn't be completed because M&Ds bank details had changed (also not true, as evidenced by Argenper depositing the funds in the very same bank account for M&D, with the very same bank details they've been using from April, through to October. According to Airbnb, the missing payouts are in the midst of being returned to them by the 'new payment processor partner' (PPP staunchly refutes those payouts ever being sent to/received by them) and state they can only reissue the payouts if/when they ever make their way back to them.
It's difficult to understand why those payouts couldn't just be cancelled immediately, and fresh payouts issued by whatever means necessary to ease M&Ds hardships and suffering. But for reasons best known to themselves, Airbnb appear unable - or unwilling - to do so. We can only draw our own conclusions for that.
Penelope