It's been three weeks since Airbnb has withheld our payouts for two of our short-term rental properties in New Brunswick.
We've updated the tax forms, KYC forms, switched primary hosts and called Airbnb customer support almost every single day with no concrete answers or solutions. Their "support ambassadors" and "special teams" kept giving vague explanations, empty promises, and ended each call as they "needed more time to look into the matter" and "would call me back".
We are full-time real estate investors relying on STR income for these two particular properties to cover the mortgage, cleaners, utilities, property managers, and other recurring bills. Over these three weeks, we were honored to have hosted refugees from Ukraine, new immigrants from Africa, a group of groomsmen and groom having a "boys' retreat", and newcomers moving to the Maritimes from other Canadian provinces. The payouts were, unfortunately, withheld from Airbnb.
I later found out that a handful of Airbnb hosts in my network experienced the same issue with no end in sight. They owe us $8400+, but for one particular host, $250k+ of frozen payouts. Anyone else having the same issue?
@Airbnb How am I supposed to pay my mortgage? How am I supposed to pay my cleaners & staff who all rely on this income? How are you planning on resolving this situation before we take legal action??