AZA finance request to complete SARB reporting mandates (SA) but no response from them and payouts beings stopped. They do not respond to emails and phone not being answered.

[Anon-and-Jeanette0]

Every year we are requested to sign a reporting mandate.  However this year our payments were abruptly stopped last Saturday followed by the email below.  We then signed the online form and uploaded our documents early on Monday morning.  After 4 days no word from AZA finance.  They don't reply to emails and the phones are not being answered.  Tomorrow will be the end of the week with no payouts.   Any other hosts in the same predicament? By law, the South African Reserve Bank requires you to provide some details before we can payout the funds. Sign the mandate form A few things to note The mandate needs to be signed within 7 days (if it hasn't been signed by then, the transaction will be cancelled). If the mandate form is signed after 12:00, we'll pay out the next working day. Any UK, EU and US bank holidays will affect this transaction's payout date/time If you have any questions, contact us on mandates@bidvestbank.co.za and quote your mandate reference "", we’ll be happy to help. Regards, The Bidvest Bank Team

Run by AZA Finance on behalf of Bidvest Bank. Exchange4free Limited (part of the AZA Finance Group of Companies) is authorised by the Financial Conduct Authority, FRN:502845, as an Authorised Payment Institution under the Payment Services Regulation 2017. Registered Office Address: 20 Eastbourne Terrace, London, W2 6LA.

[Amy3335]

Just to add that the details we usually had inputted with the yearly mandate had always been approved. So not sure on which end the details have shifted - Sounds like a glitch on Air BNB's end - But will they resend the payments or fix their error? 😕

[Kim4714]

I'm also having significant issues - I get a verification message that says my bank account details aren't a match to the mandate and I'm copying them directly off my bank statement. I have tried for over a week to get assistance from AZA and am still just getting notes saying your details need to be the same as your bank statement.  This is crazy to have so much friction in the system that is usually a straightforward verification process.  I have the Bidvest bank complaints number :  0860 444 664 - AZA finance is doing this process on behalf of Bidvest bank

[Tim4395]

Hi Jeanette/Anon,

I am now in the same position with my mandate not being accepted 😞

Please kindly let me know how you came right with this ??

Kind Regards,

Tim