Account adjustment with no reason

[Pamela88]

I have an adjustment on my account and no payout. 
I haven’t cancelled or changed a booking or violated any policy!!

[Shelley159]

Hi @Pamela88 

Where do you see the adjustment? If you go to menu, then earnings, it gives you a payment list. You should be able to see specifically to which guest the adjustment relates. Hopefully then it will make sense?

[Bhumika]

Hi @Pamela88 , did you notice Shelley's advice and check the earnings tab to analyse the adjustment? 

Have you also reached out to the Customer Support team to know more? 

Keep us posted of how it's going for you!