Air B and B won’t issue a refund

[Alida82]

I booked a two month stay, starting in January. 

I had some questions so messaged the host.

No response after several days.  

I telephoned the host.  No answer, no message service.  

I phoned multiple times, same results.

I tried to search for the listing on air B and B and could no longer find it.  

I became concerned and drove to the property.  

Found the property in a very dirty and unkempt state. 

I had no option but to cancel the reservation as i felt it was not genuine.  

I immediately advised air B and B by logging a help ticket.  

Air B and B asked me to return to the property to take photos.  I reluctantly did this and provided proof of how unkempt the property was. 

Air B and B advised me the listing had been inactivated the day after i booked it and it was under review.  

Have since been seeking a refund of nearly $4000.00

Air B and B not providing answers and am constantly getting road blocks.  

For 21 days now i have been asking for a refund and they refuse to do so under reasons which they will not explain.  

Extremely poor service.  

[Mike-And-Jane0]

@Alida82 My  advice is to either to take to Twitter and expose Airbnb's poor service publicly or give them a weeks notice and then start a small claims court case. One or other should kick them into action.

[Alida82 · Accepted solution]

Thanks so much for the advise, really appreciate it and will proceed with your next steps.