Hi friends, After two years of zero significant issues, I a...
Latest reply
Hi friends, After two years of zero significant issues, I am finding it nearly impossible to get paid by AirBnB. Starting i...
Latest reply
- Coffee table exterior
**[Private conversation removed in line with the Community Center Guidelines]
LACK OF SUPPORTING DOCUMENTATION? THERE IS A VERY CLEAR PHOTO OF THE BURN DAMAGE. THE PHOTO PROVIDED CANNOT BE MORE EXACT SHOWING EXACTLY THE DAMAGE. SUPPORTING PHOTOS PROVIDED ATTACHED.
- Coffee table interior**[Private conversation removed in line with the Community Center Guidelines]
- LACK OF SUPPORTING DOCUMENTATION? THERE IS A VERY CLEAR PHOTO OF THE DAMAGE TO THE GLASS, THE GUEST ADMITTED THEY MOVED TO TABLE TO ANOTHER FLOOR OF THE HOUSE (down a tight special staircase!) , AND YOU HAVE A REPAIR QUOTATION. WHAT SUPPORTING DOCUMENTATION IS POSSIBLY MISSING? SUPPORTING PHOTOS AND DOCUMENTATION PROVIDED ATTACHED.
- Door repair in both doors to terrace and interior.**[Private conversation removed in line with the Community Center Guidelines]
THERE ARE SCREW HOLES IN THE DOOR FRAMES AND THE PHOTOS CLEARLY EVIDENCE THIS!!!! THEY ARE SMALL BUT CLEARLY INDICATED IN THE PHOTOS PROVIDED. SUPPORTING PHOTOS AND DOCUMENTATION PROVIDED ATTACHED.
- Stairs
**[Private conversation removed in line with the Community Center Guidelines]
DOCUMENTATION DOES NOT SUFFICE? THERE ARE NUMEROUS PHOTOS, THE GUEST BROUGHT A DOG, THE SCRATCHES ARE CLEARLY FROM A DOG, AND AN IN DEPTH AND DETAILED REPAIR QUOTATION WITH A PRICE BREAKDOWN FROM A QUALIFIED CARPENTER STATING EXACTLY WHAT HAS TO BE REPAIRED, HOW IT HAS TO BE REPAIRED, AND THE COST OF REPAIR. ALL HAS BEEN DETAILED VERY THOROUGHLY. SUPPORTING PHOTOS AND DOCUMENTATION PROVIDED ATTACHED - INCLUDING THE DETAILED REPAIR QUOTATION WITH COST ANALYSIS AND PRICE BREAKDOWN.
@CatalunyaCasas0 I would claim on your house insurance and not waste your time with Aircover. The ts and cs of the damage element are clear that it only pays out at the whim of Airbnb.
Yeah I get that. I just want to make as many people possible aware that even though you provide EXACTLY what they are looking for, with all the proof necessary, they still make invalid excuses not to pay and there is nothing you can do about it because their terms & conditions state they can do what they want. It's a joke. They should not be advertising up to 3 million Air Cover because it's a marketing scam. Instead, I will try and get some media coverage with this.
It is absolutely a scam / marketing ploy - I'm two months into the same situation you found yourself in and there is no support from Airbnb - nothing is set up to actually support hosts.. I'm assuming some day they will be sued for the way they have treated us because everything they claim on their website about Air Cover is a lie.
It is a complete SCAM!!
I want to start a class action lawsuit!!
I have had an almost identical situation but it’s now been MONTHS that the air coverage revolutions team has had my case and co to use to do nothing to support me in a resolution. It’s been 3 months and they continue to say “they’re still reviewing my case” yet they imposed a very tight deadline for me to provide all of the following proof for the damage:
- before/after photos
- original receipts
-replacement receipts
- professional incident reports
- professional repair reports (some items they asked for THREE different professional quotes)
- age of item
after complying with all requests they’ve offered zero progress or resolution or reimbursement for thousands of dollars worth of damage that my very first Airbnb guest did to my home and my property. It’s crippling to hosts who trust this system to protect them when things go wrong because ever since the new air coverage platform was launched- it’s evident they were trained to evade hosts and not provide legitimate payouts for incidentals.
I think most seasoned hosts know very well that "AirCover" is just a facade. I avoid AirBnb support whenever possible, and would never again attempt a claim via "AirCover". Waste of time. And it has consequences. I have insurance. That works.
But with all due respect, it does beg the question of why anyone would continue to attempt to make claims through "AirCover". I can appreciate the first attempt. But why bother with it any further after learning that it's just a facade?
Yet I also appreciate that it's ethically questionable in the first place. I'm sure it attracts would-be hosts with a [false] sense of security in listing on AirBnb, but any host who has any experience listing an STR on ANY platform, you already know that you're largely on your own - it doesn't matter what platform. It's just the nature of the beast.
Well, I had a situation where a family did a lot of damage and many things went missing. When we returned from our vacation they had not even moved out and there were crack pipes in the living room etc. all in all it was pretty clear that the couple was gang related and there was a lot of damage. Airbnb told me they can’t do anything if I don’t file a complaint against them which would be shared with the them. Who in his right mind would write a complaint about someone who is gang related? We had several hundreds of dollar in damage. I asked Airbnb if they would at least flag the couple. Their response was that they can only do so if I file an official report. So they are still moving around I guess taking advantage of the next host. And if they dont want any retributions this goes on and on… And this is just another version of none existing air cover. Btw. We are super hosts for eight years with hundreds of bookings.
It's awful that these guests damaged your property @Bernd67 . In retrospect when you vetted these guests as part of your booking process was there anything about their booking process that led to any concerns?
i don't know what evidence you have that the family was involved in local gang activity ? (Presuming these guests must be local)
but how would you expect Airbnb to adjudicate a claim for damages if you don't follow their policy and raise your claim with the guests first. Airbnb can't just pay out your claim on your say so.
if you don't want to contact your previous guests about the damage they caused you could put in a claim with your home insurance for short term lets ?
Air cover is a fraud. Airbnb is a fraud! They do everything to deny a claim.