Every time they owe me money I receive a notice saying my funds are not available pending account information. I send routing number account number and w9. In a day or 2 they put a penny in my account and then my guest payment and tell me I’m all set. Next time I have a guest the process starts all over again I send the same information for the four time today.
Sorry to hear you had a bit of bother with your payments. It's been a while since you posted and I wondered if you had received support? If so, would you be able to give us an update?