AirBNB fees

[Christine2021]

Air BNB has been charging my guests 15% service fee- they claim to only take 5-10%.  

Anyone else had this issue?  The help people recite the company policy, but the $ amounts verify their take.  

several guests have been turned off by the high fees.

[Sarah977]

@Christine2021  Where do they claim to only take 5-10%?

Service fees to guests generally range from 12-20%.

[Andrew-and-Yvonne0]

@Christine2021 On my last booking they have taken 14.41% from the guest Then 3.5% inc Vat from the my charges.

Where does it state 5-10%? 

[Christine2021]

Ask the help persons- they will tell you it varies, but they have told me 5-10% in conversations.

[Colleen253]

@Christine2021 The trouble with Airbnb Customer Circus is that they are outsourced call center workers who often don’t even know policy. They cannot be trusted to give accurate information or advice. Very rarely will you reach one who is competent.

If I’m not mistaken, the help page article linked in this post used to mention the range that guest are charged, which is, as Sarah mentions, in the range of 12-20%, and varies according to different factors. It doesn’t specify now. Interesting. 

[Andrew-and-Yvonne0]

@Christine2021 

Guest service fee

Most guests pay a service fee that is under 14.2% of the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Airbnb fees and taxes). The fee varies based on a variety of booking factors and is displayed to guests, including during checkout before they make a reservation.

[Emiel1]

@Christine2021 

https://www.airbnb.com/help/article/1857/what-are-airbnb-service-fees

[Fred13]

    What Airbnb charges or makes I have always viewed as being their business, though of course what they do does influence hosts directly and indirectly; but everything else in life does also.

    Once the host gets into a conversation with the guest of how much Airbnb is charging then leads to an awkward situation, since it tends to usually put Airbnb as the 'over-charging villain' yet they are the ones sending the host a customer. No win situation. 

    Whenever it comes up I do not have to act too stupid, because frankly I do not even want to know. One supposes that if the guest finds the charge too unacceptable, they will find another way.

[Lorna170]

@Colleen253   Most of my guests are charged in the 12% range.  If a guest questions the OTA fees, I just make it clear that the OTA is the one determining the amount of that fee, the OTA keeps it and none of that money is paid to the host.  Many guests DO think hosts receive those funds and try to bargain a lower rate.  Educate the guest and maintain your cool.

[Stephanie]

Hiya @Christine2021 ,

As @Emiel1 shared, you can see a breakdown of the fees and amounts in this help article: https://www.airbnb.co.uk/help/article/1857/what-are-airbnb-service-fees 

Thanks,

Stephanie

[Larissa81]

I’m having the same issue!

A lot of guest wanted to do out of the Airbnb and do a direct booking because of the Airbnb fee.

Airbnb fee:

Most guests pay a service fee that is under 14.2% of the booking subtotal (the nightly rate plus cleaning fee and additional guest fee, if applicable, but excluding Airbnb fees and taxes). The fee varies based on a variety of booking factors and is displayed to guests, including during checkout before they book a reservation

[Sarah977]

@Larissa81  The platform cannot operate without the income from service fees. There are always guests who try to book off platform, regardless of whether the service fee is 11% or 20%. 

Airbnb's service fees aren't any higher than other online booking platforms. The other platforms just hide their service fees by showing an all-inclusive price.

A lot of guests will balk at paying a cleaning fee, saying that hotels don't add cleaning fees. Which is naive and ridiculous. Of course they charge for cleaning, the hotel owner doesn't pay cleaners out if his own pocket. It's simply factored in to the nightly rate, along with all their other expenses.