AirBnB Not Paying Hosts (2024)

[Natalie1376]

Hi friends, 

After two years of zero significant issues, I am finding it nearly impossible to get paid by AirBnB. 

Starting in May (we are seasonal) AirBnB has sent just three payments for guests. None of these payments has been for over 1,000$.

Currently they have paid me once in May (615.07), once in June for damage (246.72), and twice in July (960.30) and (961.27).

Currently outstanding are another $6,469.95 worth of guest stays that just don't seem to work. 

What is happening:

Payment says processing. Payment says on hold. Payment says processing. Payment says paused. 

I have one payment of $2,902.32 that has 'sent' - except my bank sees nothing at all to suggest airbnb even tried to deposit money before the "bank reversal" occurred. TD says it is not possible for AirBnB to have attempted a deposit that TD rejected and there to be no visible evidence of that. 

What support is saying:

There was an error processing the transaction.

Change your payment from paypal to your bank.

Verify you bank account. 

Verify your paypal account (but some payments are going through? No. verify it anyways)

Make paypal your default account. It is. 

Make your bank account your default. Didn't work. 

Must be the bank account, change to another bank account. 

It's an internal issue and they're working on it.

The engineers are aware of the issue and are working on it. 

Call paypal.

Call your bank.

You need to set a payment method - I've had one for three years, so...?

I have contacted AirBNB by messages at least 11 times. At least once by phone. 

I have also contacted paypal, after airbnb told me it was a paypal issue. 

I have also contacted TD, after airbnb told me it was my bank's fault. 

This is now as of July 22, 2024. This has been ongoing since May 14, 2024 when my first payment didn't come through. 

I'll update as the summer continues, as I suspect the issues will remain. I know others have and are experiencing something similar and want to log this so you don't think it's you. It's not. 

Natalie 

[Bhumika]

Hi @Natalie1376 , I'm so sorry to hear of the payment issue. Have you heard back from the Support team in this regards? 

[Natalie1376]

I’ve been in touch with support about 12 times. They never have a solution. Only excuses. 

[Richard3344]

Same issues.  Same exact canned responses.  No help despite numerous calls and messaging.  
Airbnb owes me almost $10,000!  Small payments have gone through but this started in March 2024.  They will likely owe me $20,000 by the end of this month.  
CBC news marketplace 

BBB

fifth estate tips

ask for their legal department contact info.  They refuse to provide it.

ask for the transaction ID for PayPal they will also refuse to provide it

monique dot price at grand Erie dot ca

[Natalie1376]

K, just filled out a BBB complaint. 

Emailing Marketplace now. 

I'll check fifth estates. I feel like that show got cancelled though. 

N

[Natalie1376]

It is August 8th now. The 'tracers' have found my missing $2,902.32 and confirmed I didn't receive it. Now the game is "wait for the money to be transferred back to airbnb before it can be reissued to me", at which point we all know it won't be sent anyways, because nothing over $1,000 has made it's way to me since May. That's over three months worth of nearly total non-payment. 

Odd that all these issues keep happening to somehow keep any of my money from being sent to me. One might almost think it's on purpose rather than by accident. (this is sarcasm, to be clear, of course it's on purpose).

[Natalie1376]

Other examples of exactly this process happening to other hosts: 

On airbnb forum 2024: https://community.withairbnb.com/t5/Help-with-your-business/Non-payment-of-earnings/m-p/1898481

2023 Lots of hosts here on this thread: https://airhostsforum.com/t/airbnb-not-paying-hosts/58239

2018 Not clear if it's actually a system error in all of AU or if it's similar to what is happening now, but the fact that support isn't telling the truth or the same story to all hosts contacting them is a red flag: https://airhostsforum.com/t/payout-problems-for-australia/27380/29

2022: https://community.withairbnb.com/t5/Help-with-your-business/Airbnb-not-releasing-my-payouts/m-p/1592...

Romanian host and others: https://airhostsforum.com/t/airbnb-illegally-holding-payments/37901

A very angry host named Alex: https://airhostsforum.com/t/is-airbnb-going-bust-if-it-cant-pay-hosts-on-time-its-technically-bankru...