AirCover

[Amir986]

Hi, 

Some guests destroyes my bathroom sink by burning it three places and destroyed one of the doors.

I have issues with Air cover resolution center. Even tho i send in pictures, contaced the professional firm who constructed the bathroom elements telling that it cant be replaced. They still give me a headache about it. Im losing my patience. One day, one person answerd then another. Then in german, then in english. What should i do. Im getting to a olace where i almost want to report airbnb for fake advertising of insurance covering. 

[Bhumika]

Hi @Amir986 ,

Welcome to the Airbnb Community Center!

I suppose the team would be actively looking into your case and get in touch with you as soon as they reach a resolution.

But, I have also raised your concerns to the team from my side, if they can get in touch with you and provide some updates on your case. I hope you get to hear from them soon!

[Amir986]

Hi, im in contact with ** from resolutions. I understand that there should be some details in the proces. But some of the evidence is just so rifht forward. A broken vloset door is a broken closet door you cant repair but only replace. I need more help than this merry go round. I have now talked to you guys over the phone 10 times. Its also irritating that you cant talked to the person from resolutions. Its hard to communicate through email only. 

**[Name hidden due to privacy concerns - Community Center Guidelines]

[Bhumika]

Hi @Amir986 ,

I appreciate your response and totally get your frustration regarding this matter.

Although we do make sure to raise sensitive cases to them for further review, I wanted to let you know that our team of Community Managers is not a part of the Airbnb Customer Support team. 

I hope someone from the Support team will reach out to you soon regarding your concerns!