Airbnb Customer Support an Epic Fail?

[Austin502]

Hi Everyone! We are relatively new to Airbnb having joined as hosts earlier this year. We've had a great experience with hosting guests but we are shocked at the poor customer service from Airbnb. We had a very minor accounting issue from a cancelled reservation that Customer Support has failed to resolve for over a month now, despite dozens of calls and messages with supporting documents from our side. Is anyone else experiencing this? Is there a way to escalate the issue to get it to someone who can resolve it? It seems we're in an endless loop of agents who keep assuring us they "will forward our issue to someone who can help resolve it." What's up?