I too am a Superhost who referred my neighbor to the program using the link that I get with each review I complete. We had problems linking it up, and contacted Customer Service immediately for assistance. After 34 days of countless phone calls, messages, denials and at least 5 customer service representatives stating "oh, that was a mistake" I am now wanting to escalate this as far as I need to. They are saying that it isn't a valid referral because he didn't list his entire home, but today I got the message:
Earn $720 for every new Host you refer. Invite someone that can host their entire place or private room and earn $720 when they list their first qualifying stay."
Do you have any suggestions on what steps to take to file a formal compaint? I honestly tried to politely but firmly go through their channels of communication, but they won't allow me to speak to someone higher up or escalate it in any way. He has now had 4 or 5 bookings completed and I have heard the excuses: "it had to be an entire home, the link you used didn't work and there is no way to manually fix it, the program isn't for your area (except the next person says it is), etc. etc." This seems like grounds for a class action suit. I have two other people wanting me to mentor them in listing their house, but I certainly will not be doing it now.
Thanks so much!