🚨 Airbnb Review Dispute – UPDATE 🚨

[Oliver949]

I’ve been fighting to get a false, retaliatory, and defamatory review removed, and here’s the latest:

🚨 The Guest’s Actions:

• Left 1-star ratings across the board after Airbnb ruled in my favor and charged them for damages.

• Falsely claimed I “tried to rip them off” (despite Airbnb holding them liable).

• Harassed me with repeated calls & threats, saying “you better pick up or else.”

• Waited outside after checkout to intimidate me.

🚨 Airbnb’s Response:

• Admitted the review violates their policies—but won’t remove it.

• Their excuse? “The system won’t allow it.”

• Told me to submit the same form again instead of taking action.

This sets a dangerous precedent—Airbnb knows the review is retaliatory but still refuses to enforce its own policies. Hosts deserve better protections.

📢 Hosts, have you faced this? Share your experiences—we need to demand real change. 🚨

[Till-and-Jutta0]

@Oliver949 Did you check out the new tool? https://www.airbnb.com/resolution/review_dispute/intro

[Joan2709]

@Till-and-Jutta0 

Thanks for posting this. When did Airbnb add this? Recently? Never saw any notification to Hosts about it?

Request to Remove A Review

https://www.airbnb.com/help/article/3582

Review Disputes

https://www.airbnb.com/resolution/review_dispute/intro

[Till-and-Jutta0]

@Joan2709 A fellow Community Leader has discovered it only recently.

Until now I've also seen no official release statement about it. Not sure if the new feature is available already worldwide. Usually new functions are rolled-out step-by-step-only, to be able to discover and eliminate bugs in an early stage.

[Alessandro2064]

Keep trying different customer service reps until it gets deleted.   You'll end up with a rep that will take on the challenge and just get it done.