Airbnb Scam by Scammer Posing as Airbnb Support

[Scott53]

Airbnb hosts, beware. I received a call from Airbnb. I called the number back, and it was an Airbnb number: 415-800-5959. The scammers said they were updating my account with additional services. Unknowingly, they had hacked my Airbnb account. When they called me, they sent me a code to my cell phone and asked me to tell them the code. I didn't realize they were hacking my account. They used the code to get into my account. Once they were in my account, they changed my payment method to a Payoneer Bank debit card and stole the money from my account. Here's what's odd. They had perfect timing. Usually, the payment is transferred directly to my PayPal account automatically. How did they know to call me precisely before the Airbnb payment would be made? It almost seems like it was perpetrated by an Airbnb employee who had inside access. If someone from Airbnb support asks you to read the code sent from Airbnb, DON'T GIVE IT TO THEM. Give them fake numbers to see what they do. An Airbnb support person will not get annoyed. If they ask you more than once for another code, ask them why they are trying to scam you. Ask them if they need the code to hack your account. Tell them you are going to report them. They will probably hang up. The best way to confirm is to have them send you a message on Airbnb that verifies their name. I hope this helps other Airbnb hosts from being victimized.  #Payoneer #PayoneerBank #PayoneerDebitCard

[Wally11]

Airbnb really should add this to their text message: "Airbnb will NEVER call or text you for this code. DON'T share it." 

**[Phone number hidden due to safety reasons - Community Center Guidelines]

[Mohamed1399]

they just replied we will get back to you 🙂

[Mohamed1399]

in my first experiment at air bnb i got a problem that the refunded amount not appear in my account at all, they did not solve it since 8 hours almost , is it normal for such famous site?

[Jacob310]

This just happened to me as well. Same number, +1 (415) 800-5959. They called last week and said they were implementing new security measures where I could access guest's emails as well as their phone numbers in the near future, but they needed the texted security code. They backlogged payouts for a week. They called yesterday and said there was a glitch in the payout system and they were fixing it but they needed me to give them the texted codes again... I was stupid and did and logged in and saw they had removed 3 of my 6 payout accounts, as well as all my routing rules, and added a "Fast Pay" Visa Debit Card ending in 9941, to "SANDRA MUHIA." I also got an email saying "Payoneer debit" had also been added to the payout methods... I couldn't remove the payout method... I was still kind of trusting them at this point, but then I noticed the minimum payout amount for my three remaining linked accounts were set to $50,000. I was gonna be late for an appointment if I didn't leave the house, so I was struggling to comprehend it all at the time. Then 15 minutes later, the week long backlog of payouts happened to the new default SANDRA MUHIA, Fast Pay Visa Debit card, over $4,700.

I've since contacted AirBnB Support at +1 (844) 234-2500 and after two days, got an email from some "Joseph" saying, thanks for changing your password (i've changed it 4 times in the past two days) and your account is secured from unauthorized access now, and we are working to reverse the wrongful payouts, but it may take 7-10 business days.

But then I log back in to add the three delete payout accounts and see what appears to be my PayPal payout method added back to my account... but I didn't add it, and i can't remove it... and i've gotten two phishing emails that look like they're from PayPal in the past 48 hours from random @gmail.com accounts.

How can an insider AirBnB support tech do this with only the texted confirmation codes? Do they have my entire bank account numbers now or just the last 4 digits of each? How far does this breach of security go? Who can I really trust within AirBnB now?

I haven't confirmed that my money has been rescued yet. Very disturbing.