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Airbnb Support agents disconnects support call on purpose?

‎22-01-2025 05:52 PM
Nicole378
Level 2
Willemstad, Curaçao
‎22-01-2025 05:52 PM

Airbnb Support agents disconnects support call on purpose?

 

I have been an Airbnb host for 8 years.

 

Just a few minutes ago an Airbnb Support calls me back after I requested support with an issue.

 

The support agent repeatingly said through the phone 'I cannot hear you, so I will disconnect this call'.

And that's what he did......

 

My telephone works fine, so the issue is at the other side.

 

Or is this a new strategy from the support agents to avoid dealing with a customers issue?

 

 

‎22-01-2025 05:52 PM
0 Likes
1 Reply 1
‎22-01-2025 06:32 PM
Karen114
Top Contributor
Bolton, MA
‎22-01-2025 06:32 PM

@Nicole378 Sorry this is frustrating.  This happened with my cable provider and there was nothing wrong.  

 

What is your issue maybe we can help you here?

Karen
‎22-01-2025 06:32 PM

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