Airbnb Support got scammed and now want me to pay for it.

[Bern1888]

This is a new scam run by guests and I have never been aware of it before.  The couple books a room for the guy, the guy does not pay for it the woman does and also creates his portfolio on the platform. She communicates for him entirely pretending to be him. The guy tells the host one thing, the woman pretending to be the guy tells the Airbnb Support another thing and they create a false narrative to cancel their bookings and get refunds.

The woman always insists pretending to be the man to require all communication to go via AirBnB support, so pretty much the guy only gives you verbal commitments of what you agree for, but there is no written message evidence.

So eventually they go with what the woman pretending to be the guy said on the platform and screw the host over. I had informed AirBnB that the guy did tell me that the person communicating with not him but her, yet they allowed this person to keep making alternations that cost me $$$. This is a terrible business, what a shame that AirBnB has no firmer quicker and permanant solution to remove scammers from their platforms.

This couple is well seasoned in this scam. Theyve done it multiple times for sure. Did anyone have any experience like this? What did you do to get it resolved with AirBnB?

[Hollie6]

I'm not following how this is costing you?? Sorry this happened to you regardless~

[Bern1888]

If you are a host and you've accepted an booking and people want to break your booking because they had personal reasons and some fancy to do something else, and there is a strict no cancel policy (because your AirBnB is an business and not an hobby, not an charitable organization where people can come in and out whenever they please) they forfit the days they did not stay as it is not the host issue why they could not continue. Then to agree to this and create an alteration to refund the rest of the days they paid is an scam. The only reason my policy is strict no refund is because in the past people have used and abused my property to tailor their own stays. However in today's generation they don't have the integrity to respect their word or to keep any kind of legal contract, they want to break legal obligations and not have to pay for it. That's not how the adult world works. Right now AirBnB is asking me to refund for the days not stayed. 

[Eric7102]

This explanation is still difficult to follow, partly because of all the extraneous info, but I'd like to understand it so it doesn't happen to me.

[Rodrigo1229]

I'm also confused.