Airbnb and their discrimination conduct

[Hattie13]

A ** female guest generalized and stereotyped activities in Baltimore to get out of a booking she had made without adhering to my listing policy as a host.  I brought this to Airbnb's attention and the company assured me they would address the situation.  They did not.  Instead, I was treated as if I did something wrong and was penalized as a result. Airbnb ignores its policy and withholds payments from a host and conducts business in a poor manner.

The company failed to respond after assuring me I would receive a follow-up call.  No one responded to me. 

**[Content removed in line with the Community Center Guidelines]

[Fred13]

Meaning she was allowed to cancel her reservation which came into direct conflict with your cancellation policy? The reason (suspected or given) is what you find objectionable?

[Hattie13]

Yes, the reservation was cancelled by airbnb on her behalf in spite of the cancellation rules. 

[Fred13]

This is the one area that Airbnb is most disappointing.

[Bhumika]

Hey @Hattie13 ,

As Fred asked below, could you shed more light onto this situation. I have also raised this to the specific teams if they can reach out to you soon.

[Hattie13]

I am still waiting for a response. 

[Mike-And-Jane0]

@Hattie13 what response would you like?