Airbnb app with Huawei phone

[Kadek56]

Airbnb hosting function doesn't work on my Huawei phone. I've tried to reinstall the app a few times, but the problem remains. Why that happens? Airbnb app doesn't support Huawei devices? Is there any solution?

[Rebecca]

Hi @Kadek56 👋

Sorry to hear you're having troubles with the app. Can you please confirm if you have access to the GooglePlay Store to download the Airbnb app? 

[Kadek56]

Yes, I have GooglePlay Store and downloaded my app from there.

[Rebecca · Accepted solution]

Thanks for your reply @Kadek56. Would you be able to try these steps please? 

• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with email associated with your Airbnb account

[Juan5720]

Did yuo sorted this problem? I have same issue with AirBnB downloaded from Aurora Store in Spain. @Rebecca 

[Rebecca]

Hello @Juan5720 👋

Thanks for getting in touch. Have you tried the troubleshooting steps shared above? If so, and the problem persists, can you share a screenshot of the issue and I can raise it with the relevant team 😊

Looking forward to hearing from you either way. 

[Angel9490]

I am having this issue on my Huawei Tablet, the hosting functionality doesn't work.

[Alex]

Hi @Angel9490! 

I'm sorry to hear that you are having the same issue. There's an answer in the thread from my colleague Rebecca that shows some steps to fix this issue. Did you have a chance to check this? Let me know if you need any further help. 🙂

Best, 

Alex

[Joan2709]

@Angel9490 

This is a known issue with Huawei phones/tablets. The only solution I have found from other Hosts is to:

"Go to Airbnb in your phone's browser and select Desktop Mode"