Airbnb does not pay the host

[Alanna62]

Greeting everyone, I would like to share my case with you. I am a host and on day 04 a guest entered in my residence and on day 09 entered a second guest and at this very moment both payments have not yet been made available and Airbnb says it does not know what is happening.

I've been through 4 attendants from a section and 2 from a section above and as I read in other comments here, they don't know anything, it goes from one attendant to another and they don't solve anything. I have more guests to enter on the 13th and it will probably be a problem because I will not let any guest enter until I receive.

The attendants were Luan, Rodolfo, João and Diego, from the sector above were Vanessa and Diogo that I can't even call anymore, I preserved the last name in this post.

My last call I said I would only hang up with an answer, the call lasted 2:45h and nothing was solved, they do not even know what to say.

I will update everyone every 3 hours, tomorrow I will try to solve at 10am, which will be my first call.

I need a solution, because I am spending with diarist and receptionists because I am not in the region where my property is, with cleaning, gas, light and etc ..., this, we hosts, understand.

[Daniela2134]

We need to sue worldwide or something! Similar situation happening in Airbnb Mexico. No one paying, no one solving/answering.

[Ashlee65]

I am owed over $35,000 and we have been ignored, lied to, and jerked around I am at risk. It has been MONTHS. I am scared and at an absolute loss of what to do. 

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[Daniela2134]

Any idea how to proceed legally ? We have to join forces and sue them it is insane . They are not paying me either , non contacting me with resolutions or info

[Elizabeta7]

I think that AIRBNB are cheaters because of my situation :They send money on my account and then the same day they drewout from my account.I was in the bank and they gave me printed statement where is visible that the same company (AIRBNB) send money and then drewout(storno). When I ask from Support of AIRBNB to help me and solve my case they ask from my bank to tell them where are money which they storno from my account?! 

[Daniela2134]

How are you resolving this? I need help too 😞

[Daniela2134]

Have you heard back? Any idea how to proceed legally towards Airbnb? I have read now so many comments of host not getting paid. It happened to me as well and they are avoiding the resolution, they do not contact me or explain me anything. It’s been 15 days. They are also retaining money that is from a guest cancelation from 2019 that was NOT part of cancellation policies and I am not responsible for it, they even never answered following up the case back then. I am desperate. They are stealing and being unprofessional. This has to be worldwide known, to avoid other hosts been stolen and to STOP Airbnb. 

[Bhumika]

Hello @Daniela2134 ,

Just saw your post, has your issue been resolved? Would want to know more about your issue here and whether you found a resolution.

We're happy to announce the Month of Celebration!

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[Jacqueline1205]

Now Airbnb made the same mistake as they did last year. A payment went directly to a Payoneer account and every time I call or email I am given a scripted response that they are very sorry, escalating to the issue their trusts team, with no contact or payment. Once this is resolved it may be time to part ways. I am distrusting of their platform and their inability to protect their hosts from fraud and security issues. It is obvious to me, an account that has been hacked multiple times, to flag my account and never allow a payment to go to Payoneer of a foreign currency. I am also a member of the media and this story needs to be exposed.

[Jacqueline1205]

Hello Daniela: Experiencing the same unethical treatment. Airbnb owes me $6442.94 from either payments that went into the wrong account or they never paid me. I have had my case opened since last August (9 months). They keep dropping my case with out verifying my missing deposits. One attendant did help me buy going through every deposit in my account, verified the missing funds, and then dropped my case. I have sent requests to contact their legal department with no help. Does anyone have any suggestions? I also am aware that CNBC has reported on this issue and asked for them to return to this story.

[Bhumika]

Hi @Jacqueline1205 ,

I am so sorry to hear that you are awaiting a resolution for your issue. Please know that I have also raised it to the related teams if they can follow up regarding your concerns. I hope someone looks into your issue and gets back to you soon.

[Olof18]

Hello !

I am at total loss at what to do.

Up to now our hosting experience with Airbnb has been great.

We have two listings. Both are "Rare Finds" with star ratings 4.97 (71) and 5.0 (7)

Both listings are located in The Philippines.

In October,  on our Airbnb dash board,  a message pops up requesting us to

give EU tax information or risk delayed payments.

We have now been passed around to 7 (seven) different Airbnb persons

One said it was a technical problem.

One said that we did need to do anything but wait for the termination of 

the review.

One told us to fill in a link sent to us. When we clicked on the link it said

we are all done. i.e. that we already answered.

The first 6 all gave their names. No. 7 never did.

We answered the question that was asked by #7 on Dec 1 right away.

When we now try to ask No. 7 when we can expect to have an answer

we get an automatic message saying: "Failed to send. Retry."

We have retried for several days now with the same result.

No. 6 has closed the case so we cannot contact her either.

We now have had 9 guest stays. Since we do a minimum of 3 days it

all adds up to close to 30 days that we have not been paid for by Airbnb.

Will appreciate any constructive input.

Best regards,  

                                 Olof

[Bhumika]

Hello @Olof18 ,

So sorry that you have had such a confusing experience. Sybe had already nudged the concerned team for you. As per my understanding, it would have been resolved for you by now. Thanks for sharing your concerns with us!

We're happy to announce the Month of Celebration!

Can’t find what you’re searching for? start a conversation