Airbnb is deleting my listing

[Javier516]

I’ve been a host for nine years. Airbnb is removing my listing and cancelling all further bookings after July 4th. I had two bad reviews  that gave me one star and one 3 star review in the last 6 months. The issues have been dealt with    I've been a super host since year 1,  have thousands of five star reviews, and an overall review of 4.8.  I’ve appealed but only able to receive what looks like computer generated messaging. I have not been able to actually contact a knowledgeable staff member. Any recommendations are greatly appreciated. This is very disheartening an unfair.  

[WeHost-DR0]

Hello, I am sorry to hear this, I am going through the same issues with two properties. 

Airbnb’s rating system, feels discouraging that a listing with 95% five star reviews can still be suspended or even deleted due to just a few lower ratings, especially when some of those may be unrelated to the actual quality of the property.

That said, my main concern is that I’ve invested significantly in on two properties, and I’ve provided Airbnb with every requested document: photos, videos, invoices, and proof of completed work. Despite this, I still haven’t been able to get any clarity on whether or when I’ll be able to relist my property. It does not matter either if it is resisted, the system will automatically shut it down. Would really appreciate the opportunity to communicate directly with the Trust & Safety team, but so far that seems impossible.