Airbnb over charging taxes on my guests.

[Ericka104]

Airbnb is over charging taxes on my guest. They are submitting the taxes for my cabin but not sure where since I am out of the city limits and therefore no subject to city taxes. They are significantly over charging my guests on taxes. It will not let me use the CUSTOM taxes tab it goes back to the DEFAULT which is incorrect for my cabin! I have tried through emails and sending documents for months and nothing has changed. I know others have had this issues but I do not know how to get anyone on the phone! All I get are emails with no help at the other end. Any advice would be helpful! 

TIA

[Joan2709]

@Ericka104 

Yes, I have worked with Hosts where Airbnb is not collecting the correct taxes and its an uphill battle to get them to correct it.

Looks like there is:

State of Oklahoma Sales Tax - 4.5%.

County Tax - Then depending on what county you are in there may be addl taxes (lodging and/or sales tax)

Since you say you are not in the city of Broken Bow, you shouldn't need to pay their tax, but may be subject to a county tax?

I would take a screen shot of a reservation and a screen shot of the tax page showing what taxing authorities Airbnb is collecting for. You may need something from the city of Broken Bow that shows you are outside the city limits and not subject to the City Tax. You may still be subject to the county tax depending on what county you are in. 

If you are sure you are correct about the proper taxes, you could advise a guest that has completed a stay that it appears Airbnb calculated their taxes incorrectly. The guest can contact Airbnb and ask for a refund of the incorrect tax amount collected. That should trigger Airbnb to take care of the issue. 

Perhaps one of the moderators can forward this to the correct Team at Airbnb?

@Quincy @Paula @Rebecca @Bhumika 

Let us know how it goes....

[Paula]

Thank you for the tag, @Joan2709 🙏

@Ericka104 have you been able to contact the support team by phone? You can reach them either by chat or phone, as mentioned in the following article: Get help or contact Airbnb Support.

Please keep us posted.