Need some advice. I had a guest stay about 3 weeks ago for a couple nights. She booked for 2 people and showed up with 5 and a dog. I charged her for the dog after she arrived. When she left my rug was damaged by her dog. There were 2 spots where rug was pulled out and it was very obvious. She picked up little bits and tried to cover the holes. Long story short she refused to pay for the damaged rug claiming it couldn’t have been her. Airbnb steps in and takes over 2 weeks to get a resolution. After providing my invoice they claim it can’t be verified. The rug was around $1,700. It was a wool rug I made payments on. They said they found a comparable rug for $99.99 and that is what they reimbursed me for instead. I emailed back showing an email of my final payment to further prove the price I paid and once again I was told they can’t verify it and want me to provide a whole slew of information that isn’t relevant to my request. Has anyone else had an issue with Airbnb Aircover for the hosts? I’ve removed my listing as this has ruined the entire experience for me and it looks like I won’t be properly reimbursed.
