An AirBnb commercial

[Linda4499]

To Whom It May Concern,

My husband and I were watching HGTV when an advertisement for AirBnB came on. It showed a (cartoon) teenager ripping into an electric guitar while staying in the home.. 

I was shocked that the message would be “do what you want.. make some noise”. 

In contrast, the ad that shows the parents putting their child to bed upstairs while they enjoy time alone downstairs was perfect. Plenty of space to spread out and not share one hotel room. The message.. “their bedtime doesn’t have to be yours”. 

I’d love to hear other owners/ hosts thoughts on this. I have no idea how to send a message to admin. 
Regards,

Linda & Carl 

[Mike-And-Jane0]

@Linda4499 Many on our local Facebook group agree with you. On the one hand Airbnb say they do everything to stop partying and on the other they advertise loud noise. Other adverts show people entertaining with lights etc (close to a party me thinks).

[Linda4499]

Thank you for your input! I wish our opinion and perspective as owners could reach the admins. 
Wishing you a wonderful, “party free” rental year! 
Linda 

[Gary1337]

I am a neighbor to an air bnb, not a host.  

I know for a fact, especially after interacting with quality hosts on here, that my neighbor’s property is more of the exception than the rule.  However the first part of that advertisement of ‘do what we want’ 100% describes the property I share a driveway with.   My experience with this specific host and air bnb is that people can go wild. Yes there is a party policy however the occupancy limits, stay length available, parking, etc are just fuel for entertaining.  Entertaining is loud and impactful.  

As far as getting this to the admin would be a message on how the hosts present the home.  The one next to advertises it’s great to have friends over for drinks and entertain but no ragers.  But the occupancy is 15 and we share a long private drive.  75% of the nights I have people driving in my driveway/private road  that have be drinking.  But they used the house as advertised. I’m basically living next to a bar.  

My intent is not to vent but offer an honest take that the listings need to be looked at not to mislead guests.  Yes, if the home is on 40 acres go crazy.   But someone needs to vet the ad to the property to ensure the guests are not mislead.  

[Linda4499]

Thank you, Gary, for your response and honest review of your personal experience. I would NOT be happy in your situation. Simply awful! Is there anything the city can do? I see you are in San Diego. 

Regards,

Linda 

[Lorina14]

@Gary1337 

Have you tried to do a call out on social media for Airbnb to respond? I have heard that when guests or hosts have issues with going through customer service, that this alternative gets them to notice. I would also go to the neighbors Airbnb listing and click on the area to report them. And then state everything you wrote above. This will allow Airbnb to investigate the host. Lastly, you could engage a lawyer to send the owner a letter stating all their violations of your city (if there are strict rules about parties, or parking on your property, blocking your driveway, noise violations, etc.). I think a lawyer’s letter will get the most notice and if Airbnb will investigate how a host is not representing Airbnb well as a host (being unneighborly and causing issues to your sanity and wellbeing).

Please keep us posted how this goes and I’m so sorry you have a disrespectful host next door.

[Gary1337]

@Lorina14 I just saw this but a little update.  I did speak to a lawyer and both lawyers were very clear on the cost and probability of reducing the impact.  High cost and decent chance to get my money back.  However the property was listed for sell just after this post. This would reduce my case against this host as they are actively trying to leave.   I do have a social media for this home and have called out to air bnb.  By my own account I will state the social media is more venting than something that is asking for help.  I will look into the social media route. 

the house just sold and now I need to start over building a case.  New host has had 2 bookings. 1st was 13 (at least) 20s-30s women that partied for 4 days straight.  2nd booking was only 1 night.  Quiet just lots of traffic as they checked in at 9 pm and had constant traffic until 4am.  So not a good start.  Plus this host/owner never introduced himself.  I only know his name from the app.  Which seems weird since we share a driveway.  I figured at least a meet a greet, but I guess not.  

[Lorina14]

@Gary1337 

Sorry to hear that the neighbors sold and the new owner/host is not any more polite or conscientious.

When the next guests come in and are unruly, you can message the owner if they are violating noise ordinances, not being mindful of neighbors, etc . You can also go to the listing and click the report listing button and write your response. You could also talk to a city official and report this issue and a letter from the city would probably make the host more aware of their violations. 

I’m sorry that this has continued to be a problem for you. Most hosts are mindful of the impact they are having on the neighborhood and write house rules in their manual and enforce them if a party if happening. 

[Gary1337]

I know most hosts are not this way which is why I have not wanted to go to the county officials.  They will end up making regulations and they will probably hurt more than help for everyone.  haha.  

The county will not site the guests for noise and will not site the owner since they were not on site at the time.  I have tried that route already.  

[Lorina14]

@Gary1337 

That’s really dumb that the county won’t cite the owners because they are not on the property. Really? It’s their property whether or not you are present you are responsible for the “guests” you have at your space. 

Can you create a new thread with your issue (as you responded to someone else’s thread) and copy the history then ask hosts and the community center managers for help?

@Quincy @Rebecca @Elisa @Bhumika @Alex can you assist Gary and send his issue to the right team to address? No neighbor should have to deal with rude Airbnb hosts/guests who don’t exemplify the spirit of Airbnb. This is the reason why counties are filing more rules for the few “bad apples” that are not considerate of their neighbors. 

[Gary1337]

@Lorina14 My county takes complaints but works off of a tier system.  Contact, then warnings, then fines, etc.  The violation is towards the person doing it.    An air bnb guest is considered a transient in my county, not a house guest or resident. If they were a guest, the host would be responsible. If they are a resident the complaints would stack up.  But as a transient, they don't even take them.  Example if my buddy is at my house, even if I am gone, my house would get a complaint.  If my house was a LTR the person would be a resident.  The county treats this as some random person standing in your yard of a vacant house yelling. 

I live in the county with very little regulation by choice.  This just happens to be a downside of my choice but workable.  Add in the shared driveway, and there is no way for me to avoid it.