Are Airbnb support staff stupid or cheating?

[Carol9664]

I am one of the hosts in Hong Kong. 

Airbnb's support staff replied as below when we requested the Business Registration Certificate of Airbnb in Hong Kong:

Airbnb Support下午11:56

I'm unable to share Airbnb's Business Registration Certificate in Hong Kong as this is confidential information. 

According to Section 12 of Chapter 310 of the Business Registration Ordinance.  A valid business registration certificate shall be displayed at the place of business to which such certificate relates.

I don't think Airbnb support staff are stupid but they said Airbnb's Business Registration Certificate in Hong Kong as this is confidential information. 

They are cheating!!!

[Mike-And-Jane0]

@Carol9664 I would say they are neither. What they are however are poor trained minimum wage employees that don't really have a chance to help on anything but the simplest of tasks. 

On a different subject does Airbnb have a place of business in Hong Kong?

[Helen3]

Rather than accusing Airbnb staff of being stupid and cheating think through what you are actually asking them to do . 

You are the one who has misunderstood  frôm what you say ....it's not their certificate of business you need it's yours 😀😀 why not ask other Hong Kong hosts how they do theirs?