'Base Night Price' Adjustment // Not Reflected in Calendar

[Francesco602]

Hey everyone, 

as the title mentions, I am experiencing some issues with my pricing strategy. I have recently revised my seasonal prices with the creation of specific monthly based rules. However, each time I try to change the 'base night price' from the right sidebar, the changes are not reflected in my calendar. 

Initially, I thought it was a problem connected to the new rules that I have created, but even disabling this doesn't really solve the issue.

It's just like all my days in my calendar are 'stuck' with an old price (perhaps entered manually) and the system refuses to relink the days with the new base price that I want to set.

Suggestions? 

I have contacted Airbnb a billion times, but the agents have clearly no clue. I also notice that many of them are very much uninformed when it comes to discounts, rule sets and so on. 

[Francesco602]

@Joan2709 , after several days I still have issues in my calendar where an even more random behaviour is shown:

Despite not having set any  'custom weekend prices', I am able to apply 'automatic adjustments to Fridays and Saturdays only. 

I have been in touch with Airbnb every day and spoke with several agents from different departments, however nobody is apparently able to figure out what's going on or how to solve the issue. This is a classical problem that could be 'easily' fixed by operating in the backend, however this can be done by an IT specialist, I presume. 

I am writing again in this thread as I am genuinely seeking advice on how to make more 'noise' and hopefully be heard by Airbnb. I am under the impression that, while they're trying to help, they're not taking the case seriously or with the right priority.

Any advices? Anything is more than accepted at this point. 

[Joan2709]

@Francesco602 

I'm not sure what in the world is going on with your calendar? Unfortunately, I really can't troubleshoot without having access to your Host calendar. Even then, not sure there is anything that can be done to fix this if it is a bug with Airbnb. 

Can you post a screen shot of the Rule Set you are trying to apply to dates? Also, I'm assuming you have tried to change the base price on your phone as well as a computer?

[Francesco602]

Hello @Joan2709 . The issue is still unresolved, and I am 100% sure it's not caused on my end. Airbnb confirmed it's a 'know bug' affecting my calendar.

Given Airbnb hasn't really able to resolve anything in over 2 weeks, do you happen to know ways to reach out to them that bypass the first level of assistance? 
I am planning on raising a claim against Airbnb to get a refund / compensation for some reservations I received at the incorrect rates, as well as due to the inability of adjusting my prices the way I want. Not sure if there's a separate channel for that.

[Joan2709]

@Francesco602 

Unfortunately, if Airbnb has confirmed it is a known bug on their end, they are the only ones who can address it. Sigh 😧. I would definitely seek compensation for the losses you incurred, but feel that will be a long, uphill battle.

As a last resort, are you manually adjusting your prices to get around the problem? That seems like the only solution at the moment.

[Francesco602]

Yes @Joan2709 . I am aware it may be a very long battle :/.

Yes, I am manually adjusting my prices - however this may further reinforce the problem since manually adjusting prices naturally overrides the ability of 'automatically' adjusting them. 

We'll see! I have requested refunds for 4 reservations I received at incorrect rates, and I genuinely hope Airbnb will help me with that. I was hoping you had suggestions to reach out to them more effectively, but I believe the 'normal support' is the only way to go. 

[Songezo-Sisipo0]

I have had this problem for the entire 2024 and Airbnb has failed to resolve it and I can already see that it is carrying over to 2025. I have to manually make changes, please let me know if you ever find the solution to this.

[Francesco602]

Hi @Songezo-Sisipo0 and thanks for your feedback!
I am also 'manually changing' prices at the moment, however Airbnb doesn't realize that this 'partial solution' will further hinder the resolution of the issue as 'manual adjustments' prevent global changes from the sidebar. 

[Ivan2788]

I am having the same issue you reported, the base price isn't applied to the whole calendar but to parts of it. Does anyone know if there's a solution to this?

[Francesco602]

Hello @Ivan2788 . The engineers are working on it, but no time frame has been given for a resolution. 

What's your problem specifically? If you upload pics of your calendar, we can perhaps try to help. 

[Ivan2788]

The problem I have is that when I change the base price it's not applied to the whole calendar but parts of it. From the replies on this thread I turned on smart pricing and set the bottom and top prices to be the same (the base price I'm trying to apply) and that indeed works and is applied to the whole calendar. But if I turn off smart pricing the base price is still applied to the same parts of the calendar...

[Francesco602]

Yes, @Ivan2788 it was already clear. We're facing the same issue.

Beware that if you previously manually modified the price of the 'affected dates' it won't be possible to apply global changes to those dates anymore. 

[Ivan2788]

I guess that's what happened to me, I changed some day's prices and now it's not possible to apply the base price to those days. Isn't there any way to reset that so that the base price affects the whole calendar?

[Francesco602]

@Ivan2788 there isn't a way to revert back / reset those dates to a 'global pricing feature'. This is a clear flaw in Airbnb's design and I can't believe this isn't clearly stated in the UI when performing a manual change. 

However, I also believe that the behavior is not fully functional for a series of reasons:

If you manually modify the price for a random Friday (i.e, 100$) and then turn ON the 'weekend pricing' feature (i.e, 120$), it automatically 'overrides' your manual input by adjusting Friday's price to 120$. This, unfortunately, does not seem to be the case for weekdays. In fact, if you manually set a weekday to 100$ and then perform a 'global base night' adjustment, the weekday will remain stuck on 100$ forever.
The above clearly indicates a flaw in the design, as there's indeed a 'tool' to override manual changes (Weekend Price feature or Smart Prices) but that's not extended to the whole calendar.

The general rule is: 

"When you manually input a base night price for a weekday or a range of weekdays, it won't be possible to revert automatic price adjustments to the affected dates unless you decide to use Smart Prices"

The 'reasoning' behind Airbnb is: if a host input a specific price for that day (i.e., New Year's Even being priced 3x times more than usual) that's because they want that price to be baked in "forever", regardless of other factors that may change over time. I believe the feature is designed specifically for case scenarios in which the host wants fixed prices at all costs under specific circumstances (events, specific holidays and so on). 

While Airbnb never states that clearly, I was able to infer the above just with trial and error - however my calendar is also experiencing a behavior that's unusual in light of the fact that: 

"Despite not having manually modified the price for any dates, my prices are only reflected in weekends". 

[Joan2709]

@Francesco602 @Ivan2788 

Another Host was able to "fix" some issues related to Rule Sets (not the same as your situation) by the typical "reset" that Airbnb suggests all the time. Might be worth a try?

1. Logoff Airbnb on ALL devices (phone, tablet, desktop)

2. Log back in on one device only using your EMAIL not your phone number

They also suggest clearing your cache, but I hate doing that as it deletes all my bookmarks.