Can't process payout

[Ary10155]

At first i got an email that said my new payout method has been verified (in the apps my pending status is gone), and then 1 or 2 days after the email, my payout method have this message "! Can't process payouts. Remove and try adding again.", This happen again and again even after i make a several new bank account and make sure my bank guy to put the right data to my airbnb, and when i ask customes service also don't know why this is happen, until now i still can't receive my payout, what should i do?

[Elisa]

Hi @Ary10155 😊, 

I am sorry about that!

As you posted a few days ago, I wanted to check if there are any new updates to your situation.

Have you reached out to the Customer Support Team?

Warm regards, 🌻

[Hachi-B0]

How is it Ary?

Have you receive the payment?

I already use 2 different account, verified, payment sent, then get the exact message like you "! Can't process payouts. Remove and try adding again."

Contact support 4 times, the last contact said "I'm forwarding your inquiry now to a member of our team who can better assist you. They'll be getting in touch with you soon. In the meantime, please feel free to respond to this message with any further questions or concerns."

And 5 days later... No update or any response..... 

[Ary10155]

I finally tried another bank and finally succeeded, maybe there are some local banks that don't cooperate with Airbnb so the account can't be entered

[Hachi-B0]

Congratulations!!! May i know which bank you use? I have no luck using BCA

[Ary10155]

@Hachi-B0 I already tried 2 BCA account, bank mega account, permata bank account and it's all failed, last i try mandiri and its worked.

[Hachi-B0]

Thanks for the info, same with me 2 BCA account failed, i've finally succeed using BTPN account and i saw sender using DOKU payment gateway from Mandiri Account. Strange indeed

Thanks again anyway 😃

[Emile134]

I both have Mandiri (payment method failed) and I read that you can work with Doku? How to set this up?

[Lee6253]

maaf pak mau tny, jadi nga bisa pake bca ya? sy hanya ada 1 akun, dan nga ada solusi jg dari support. sy uda ulang remove and add tapi begitu katanya sent today, nga lama cant process lg. mgkn sy tutup reservasi dulu ya pak sampai pembayaran sampai ke saya. bagaimana menurut pengalaman bapak? 

Translation added by Community Manager

Sorry sir, I want to ask, so I can't use BCA? I only have one account, and there's no solution from support either. I've tried removing and adding it again, but it says sent today, and it doesn't take long to process it again. Maybe I should close the reservation first until the payment reaches me. What do you think of your experience? 

[Ary10155]

@Lee6253 Kalau saya sih kemarin tetap lanjut (karena sudah ada beberapa reservasi kedepan) tapi saya ganti ke mandiri dan sampai sekarang lancar

Translation added by Community Manager

As for me, I still continued yesterday (because I already had several reservations in the future) but I changed to Mandiri and it's been going smoothly so far.

[Emile134]

I have Mandiri, and it failed. Does it still work with you?