Card being charged for a reservation I didn't book.

[Aamir3]

Hi,

Today I was checking my credit card statement and saw that my card has been recently charged for a AirBnB trip I didn't book. I could not find a helpline number or email to write to AirBnB support directly.

Can somebody please direct my query to AirBnB Support to look at and contact me immediately? Following are the transaction details, I could see a booking id there to start the investigation.

Amount -1.437,12 EUR

Posting text 

AIRBNB * [Personal information hidden]

Many thanks,

Aamir

[Lizzie96]

I have had the same issue. AirBnb are being slow to attempt any action on my behalf, withholding details of the booking and keep telling me it could be a family member.

Would they tell you details of your "booking"? 

[Cybil2]

They will not share the details with me either. Requiring a subpoena. I'm checking with my bank to see if that's part of their process, because idk how to get one myself! Did you get it resolved?

[Leonard-Bryan0]

I just noticed a charge from Airbnb on my next statement.  Had I not looked through in advance I would not have known until the actual statement is posted. What's strange is it's charged in TBH currency. I live in the Philippines... so how is that even possible.. Yes I booked through airbnb in Thailand but that was last year 2018.. but that didn't even cost nearly a fraction of what I just got charged recently!!! I don't see any bookings under my own account nor have received any notifications from bank about this too. And hell have I got any plans travelling to Thailand at all.. at least for the time being.

[Eliel10]

@Aamir3 

This just happened to me. What type of legal notice do you recommend sending? 

[Tara545]

Me tooo!!! Thought I was going crazy. Printed out my statements and Inoticed five trips I never took. I am SOOOO MAD!!!

[Lina3843]

Just happened to me. Huge amount. Hopefully will get some solution. Card blocked, and waiting reply from airbnb.

[Cybil2]

This happened to me last week. I get texts for every card transaction and I received a text for an Airbnb booking while I was working. I haven't booked through airbnb for a year and a half. There were no bookings showing on my airbnb account. No one has access to my card details or physical card. I immediately called my bank and AirBnB to file a dispute. My experience is the same as everyone's here. Multiple times, airbnb asked me if friends or family have access to the card at which I stated a resounding No. Twice after, they stayed they could not refund due to finding in their investigation that a friend or family member used it unintentionally.

1) how do you know who my friends are

2) if it was unintentional, contact them and demand a new payment method! I mean seriously..

When I requested the name on the booking, booking location, booking date, today airbnb stated they could not provide without a subpoena from a govt agency or law enforcement. Really? It is my card, and I am the only person on my bank account, why require a subpoena? Hopefully my bank obtains a subpoena, I will contact my bank again tomorrow and ask if they are contacting law enforcement and obtaining a subpoena, if not I will. I know this is a fraudulent charge.

I will never use AirBnB after this. Whether my card information was taken from their site or stolen some other way, I will never give my business to a company that clearly supports fraud and theft and I will tell all friends and family to steer clear of this business.

[Lisa6099]

Same thing happened to me today...I was paying my bills and noticed and Airbnb charge on my card.  Neither my husband or I remember booking anything recently.  Contacted Airbnb with the confirmation code and they said they can't give me any info because it wasn't booked under my account.  I said that it was booked under my card and I have the confirmation number, so why can't you give me the details of the reservation?  They said for privacy reasons, but it could have been friends or family who had access to my card.  I told them that if they can't give me details, then as far as I was concerned, the charge was fraudulent and I would be denying the charge with my credit card company.  So frustrating.

[António136]

It happened the same to me. I didn’t book anything and I found the debit today when I was checking my account. I already phoned to the urgent telephone number of my credit card and cancelled it for fraud. I contacted the Airbnb support. I started with a bot and then was told that I was going to get connected to the “right” person. I was told that the Support Ambassador would take 5 minutes to contact me. I’m waiting already for 35 minutes!

[António136]

I found this site in the net. It could be helpful for people with the same problem:

https://www.airbnbhell.com/contact-airbnb/

[Martha813]

This just happened to me. What a disgrace from AIRBNB for not doing anything about it!

[Brian2036]

@Martha813 

I don’t know what Airbnb could do about it. The credit card company should cancel the transaction and remove it from your bill or credit a refund if you already paid.

Credit card fraud is a serious global problem and any kind of online transaction is an opportunity for thieves.

It’s unlikely that someone stole your credit card information from Airbnb. If their system has been hacked they would know.

 I hope…

[Nina1259]

This also happened to me at the weekend. A booking was made for £595 using my credit card, which wasn’t a card I’d used with Airbnb. I reported it to my credit card company who raised a fraud investigation. They had to cancel my card which is a massive nuisance because I’m abroad for a month. When I joined Airbnb they took steps to verify my identity, so how come they let people make bookings using credit cards not registered in their name?  They need to sort out their security!! 

[Sarah977]

@Nina1259  Most businesses allow customers to pay with credit cards that are not in their name. For instance, I have booked airline tickets for my daughter, who does not have a credit card- the passenger's name and ID is hers, the credit card is in my name. You could hand anyone your credit card to make a purchase- the store or company only cares that the card is valid, and not reported stolen. So Airbnb isn't operating any differently than any other business in that regard.

That said, I'm sorry this has happened to you. Your card must have been compromised somewhere. ( FYI, never let an employee of a business, like a waiter, or a hotel receptionist, take your card away to process a transaction- you yourself should always insist on putting your card in the machine. There are also fraudsters who put card readers in ATM machines)

[Adam1576]

This just happened to me as well.  Airbnb still has not fixed this.  Someone used my previously cancelled credit card on file but it still went through my bank said because Airbnb works with Visa to get the new credit card numbers and somehow this person was then able to charge it.  Why does Airbnb have access to my new credit card information without my consent??? That should be illegal!!!