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Changing Bank account details.

Answered!
‎23-09-2016 10:16 PM
Jackie47
Level 2
Nambour, Australia
‎23-09-2016 10:16 PM

Changing Bank account details.

Can anyone help me - we have changed banks & our last booking went into our old bank.   I have tried unsuccessfuly as per instrustions to change our bank details.  Account Settings, Payout Preferences, Add Payment Method, enter address, Bank Transfer but when I go to Add Payment Method & press Next (to go to another site to change details) it always freezes & goes nowwhere.  I don't know what else to do as I have not heard from Airbnb because I know the money did not go into our account as it doesn't exist anymore.   I would be SO grateful for any advice.

‎23-09-2016 10:16 PM
1 Best Answer
‎03-12-2019 09:02 AM
Julie-and-Jose0
Level 2
Glengowrie, Australia
‎03-12-2019 09:02 AM

I'm not sure if this will help but I've just spent a couple of hours trying to sort out how to change my bank account details to receive a payment from AirBnB (Called 'payout')

  1. Log on to airbnb.com  (in Australia you have to enter airbnb.com.au)
  2. Click on the round circle with your photo in it up the top right hand corner, (after the words Add Listing, Host, Saved, Trips, Messages, Help)
  3. Click on Account
  4. Select Payments & Payouts 
  5. Just underneath the words Payments & Payouts, click on the tap PAYOUT (you should see a bank account listed there.)
  6. Now click on green button "ADD PAYOUT METHOD"
  7. Select your Billing Country/Region
  8. Select how you want to be paid.  (**Note**  I have only selected the BANK TRANSFER IN AUD so I'm unable to help with the others.)
  9. Click NEXT
  10. Under ADD BANK ACCOUNT INFO, select your BANK ACCOUNT TYPE (there are only 2 choices)
  11. Then fill in the new bank details, confirming twice your account number.
  12. Click NEXT
  13. Add the address that is with your bank for the bank account you have selected
  14. Click NEXT
  15. Now confirm all your information is correct.  
  16. Click on SUBMIT
  17. Back in PAYMENTS & PAYOUTS, you should see the new bank account (says PENDING) as well as your other bank account.  **NOTE** I will not delete the old bank account until I receive a payment into the new bank account.
  18. A message appeared saying it will take approximately 2 days for Airbnb to check/approve.
  19. I then received an email about 10 minutes later asking if I changed my banking details and to confirm that I did.
  20. After all that, I'm not sure how to delete the old bank account once the other one is up and running (if that happens!).  It's been a nightmare....thanks Airbnb!!!  But I hope this may help someone.

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‎03-12-2019 09:02 AM
45 Replies 45
‎31-08-2022 03:32 PM
Todd512
Level 1
Pennsylvania, United States
‎31-08-2022 03:32 PM

just did the add a payment method. it was simple took less then 2 minutes. It will be up and running within 10 days and my money now is separated from my other rental income. easier to track. now i can pay the property company monthly rent and watch the balance grow.

‎31-08-2022 03:32 PM
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