Our business is owed in the region of R750 000 by Airbnb. Our payouts suddenly stopped in August without further explanation.
We always sign our SARB Reporting Mandates within 24 hours of receiving them and our bank details have never changed.
Up to this point, we have experienced endless frustration with Booking.com, but never from Airbnb, we are extremely concerned.
Naturally, we reached out to Customer Support as soon as we picked up on the paused payments. We are a professionally run business, registered for 7 years with the CIPC and our tax payments are up to date.
Currently we have three Airbnb Support threads open, with no resolutions being reached and an endless supply of newly required information, supposedly missing documents and robot-like responses. Our support cases get escalated before being left with no response for hours on end.
We have supplied all requested documentation, shareholder certificates, ID's and information. Our staff continue to get paid, the guests continue to arrive and Airbnb continues to collect funds on our behalf, without any certainty of us receiving a payout.
Not the Airbnb Experience we had become accustomed to.
