@Quincy @Stephanie
Are you able to explore further what timeframes these lookers were searching?
Is there a pattern from any particular part of the world?
Or if they are specifically searching for Holidays, work or simply a roof over their heads?
Was there anything major happening in those areas that may have impacted on needing a place to stay, and that perhaps saw a spike in there been a number of people at once using such keywords?
Was it a balanced mix of whole properties and private rooms they were searching for to negotiate?
I've found from personal feedback that guests traveling on their own tend to get tetchy about the overall price and probably are not aware of how much in fees Hosts pay to use the platform. perhaps there needs to be some education there to create better awareness.
Or alternatively to boost bookings a promotion where there's a discount offered to Hosts on overall fees to spark a little more confidence to travel again for whatever reason using ABB.
I guess because many people have lost income from loses of jobs those things may also be why people are looking up how to negotiate a different deal.
Maybe establish if it was an Academic experiment - I'm sure can tell if it was from IP addresses used in your data base 😉
Some of that info should help better with ABB Admin side of things to.