The same thing just happened. i reported to the comments, BBB, and now here
I request this be escalted to Sr management
submitted a sensitive issue with several follow up points to your team. I directed them to keep situation private, review all notes with host and I, and requested a credit for all my cleaning + communication.
They failed to do all of the above and keep the communication going in circles without taking any ownership or action at all.
I am escalting this to your Senior team to review the current full notes with host and I, keep situation private as we resolved, and review my case especially with images provided via notes to host and I for credit.
I also respectfully ask you to evaluate your team, all the hands that touched my case, the inaction, zero responsibility. I have stayed with Airbnb including running retreats, and over 25 Airbnbs this year alone.
Never have I seen such delays in responding, horrible taking responsibility, and wasting my time. There is a serious need to evaluate your entire process and go back to your roots. I also was a community manager with Atlanta, and have traveled with your teams around the world.
Keep this private from the host once you review, review with your team, the time I had to take at my current Airbnb, the time I a had to take with your "support" team
Depending how you respond, I will be moving quickly to VRBO, Sonder and other competitors as you have failed on a number of levels. I hope you redeem yourself otherwise you will see bottom line impacts and you can see I used you a ton in the middle of pandemic as a five star guest