Escalate a complaint

[Amy3606]

Hi,

I'm looking for help to escalate a complaint.  I am a guest and booked an Airbnb yesterday.  This morning, I had a message from the host telling me he cancelled the booking because he thinks the property is worth more and wants to book it at a higher rate.  I see now the host has the price 3-4X higher than what I had book it at.

I feel this is a major breach of trust that Airbnb would allow a host to cancel a legitimate reservation because they want more money.  This type of action should be prohibited.

Airbnb has not honored their AirCover policy to help me find a similar property.  They offered a $300 credit and sent me links to properties that did not suit my needs (wouldn't fit the number of people I booked the original place for, among other failures in similarity including amenities, quality, location), and they also sent me links to properties that were even higher in price than the original listing's new 3-4X price, which is extremely tone deaf and inappropriate.

I've been left in the lurch and I need help to escalate this completely breach of trust and policy.

Thank you for your help.

[Mike-And-Jane0]

@Amy3606 you are probably wasting your time I am afraid. Just hope that the host is suitably punished although if they have re-listed the property for the nights booked by you something has gone wrong as typically they can't do this.

[Amy3606]

It's still available to be booked for those dates.

[Stephen1004]

You are no longer a host or a guest on airbnb, is that correct?

[Amy3606]

I'm still a guest - I was never a host.

[Amy3606]

To clarify: I'm no longer a guest at that particular listing as the host cancelled the booking.  I still have other bookings with Airbnb for this trip.  And, again, I was never a host. 

[Stephen1004]

No I was attempting to communicate with Mike and Jane.

[Mike-And-Jane0]

@Stephen1004 I am a guest on Airbnb (next trip is January I think). Hosting is on pause as we no longer own a house. Why?

[Stephen1004]

Sorry to be direct, but the Host Circle is for Hosts.  Your responses are often overbearing.  I would prefer you offer assistance as you seem knowledgeable but not opinions.  I can give two examples: referring to issues regarding 'punishment:  the LA Fires,  cancelling a reservation.  I can only describe it as School Marm-ish.  No need to respond.  It is feedback.  No charge:)

[Mike-And-Jane0]

@Stephen1004 sharing knowledge is clearly helpful - Having opinions is essential - If no one had an opinion the world would be a dull place. Just imagine how boring life would be without people like Trump and Boris.

[Helen3]

How rude @Stephen1004 

 @Mike-And-Jane0  have made hundreds of useful posts helping fellow hosts and guests. 

until recently they had two or three listings for many years 

it's not up to you to dictate how they use this Community .

[Lorna170]

@Stephen1004   This thread is not under the host exclusive "Host Circle".  It is under the "Help with your business" which is a thread that anyone who is logged into the community can read and respond to and that includes Mike and Jane who are long term hosts and valuable contributors.  

[Stephen1004]

Are you Airbnb Hosts?

[Helen3]

If a host cancels in this situation they should be fined and the dates blocked . Has this happened?

@Amy3606 

Have you asked them if they would cover the higher cost listings ? 

The compensation you will get will depend on how close to the booking date you are . Check the air cover policy for guests and go back to Airbnb if they haven't given you what they should under the policy. 

[Amy3606]

I have asked them to cover the higher cost of an alternative that is comparable and similar and suitable.  They do not honor the AirCover policy to help a guest find something similar - unless just sending me links to other listings is their idea of helping me find something similar.  They have completely removed all avenues to seek resolution.  And that host still has their property listed for those dates at that higher rate.  So, I see no evidence of consequences for them.  If they were charged a fine, thats just extra money for Airbnb.  Congrats to them on the extra profit.