LISTINGS BLOCKED BY PROBLEMS WITH MASS TAX CONNECT
I share my dissatisfaction with Airbnb because my ads have been blocked for more than a week, even though I have called several times and sent many help request messages to website support operators.
I own a house with 3 apartments in Somerville, Massachusetts, in the United States of America, with all 3 apartments listed on the Airbnb website, where I have a Superhost.
Here is a summary of the problem in question. After receiving an alert from the Airbnb website that my ads could be blocked due to lack of tax data on my MassTaxConnect registration (state tax information collected from the Massachusetts Department of Revenue), I placed a phone call on February 22 2020 to that department, where I was able to report and resolve the pending issues, with the help of that department's clerk. At the time, I was given the certificate number, being instructed to pass it on to Airbnb, in order to end the blocking of my ads related to that property.
After proceeding according to the guidance received and informing the certificate number both by message and by telephone on February 20, I was instructed to wait for a call from a specialist to have my ads unblocked. I inform you that so far I have not received any feedback from Airbnb, despite having called again a dozen times and, in all of them, hearing that someone from the specific sector would contact me.
In order to exhaust my possibilities of trying to solve the problem, I entered my Login and password in the MassTaxConnect system to see if new issues arose. That's when I realized that there are pending issues regarding the amount of taxes collected on vacation rentals (in my view, these values are automatically collected by the Airbnb website at the time of vacation rentals, as these amounts appear as discounted from guests by Airbnb in all reservations). This is a question that remains and that is possibly the reason why my ads remain inactive.
I share that I am experiencing the same difficulties arising from the COVID-19 pandemic that most hosts are experiencing, having canceled all reservations in March and the vast majority of reservations in April and May. When analyzing the amount of bills for the fixed cost of a property like mine in a high-cost region of the United States of America, the reason for my great concern and dissatisfaction with the apparent neglect of the Airbnb website ... in this way, I request the necessary urgency in resolving my situation so that I can regain my reservations, as soon as the situation of force majeure caused by the pandemic ceases.