GUest being sick

[Nadia836]

Hi,

Could you please let me know if I should reimburse a guest for her stay as she fell ill with COVID-19 mid-way through her stay. 

She left and went back home in the midlands.

Thanks and kind regards,

Nadia

[Helen3]

Depends on your cancellation policy. Would she be entitled to a refund? @Nadia836  If not, no reason to refund.

[Nadia836]

The cancellation policy is for the booking only isnt it? She did not cancel her booking thinking she will feel much better later and come back but she emailed me 2 days later to say that she got infected with COVID-19.

[Nadia836]

Thank you for your comments Helen3. I appreciate it.

[Emiel1]

@Nadia836 

Covid was(!) considered an extenuating circumstance, guest bing sick could cancel the reservation and have refund. But the policy recenty changed, so guest with Covid now will face normal cancellation policy when cancelling. I assume the guest cancelled the reservation when leaving ?

It is up to you if you want to provide a refund, like (partly) refund for the unused nights.

But no obligation to do so.