I'm so pissed off at one of our guests. The lady came from ** with only one short review from airbnb host. I don't have any judgment about ** people, but I'm wondering how she could cancel our Airbnb after she just arrived and checked in.
I came back and checked the room together with her. She complained about the air conditioning, saying it was hot. She turned on 2 ACs while the outside temperature was 33 degrees. It turned out that she couldn't find the remote for the 3rd AC in the living room. But even with 2 ACs, the room temperature was okay. She also complained about the noise from the unit above us while technicians were repairing something there, but it lasted only 1 hour, she said.
I mean, she can't control other people working while it was still 4 PM Jakarta time, right? It was not the middle of the night and lasted only 1 hour.
We have not received any complaints about hygiene, noise, or the temperature of our ACs from our past guests. We bought our ACs just 2 months ago and everything works properly. The room was not hot at all as she described.
My question is: how can Airbnb accept her cancellation on the day she arrived with the reason of unhygienic conditions, which wasn't true at all? Airbnb also didn't give me a chance to prove that she was wrong and just gave her permission to cancel. So, now I'm losing 10 days of income due to her cancellation.
Does anyone have a similar experience?
Are we allowed to write that we are no longer accepting ** guests?
Just recently I got so many airbnb inquiries from **guests asking on communicating outside the airbnb. Strange communication.
Tips would be helpful
Thank you!
**[Content removed inline with the Community Center Guidelines] - Please note that our Nondiscrimination Policy doesn’t allow for discrimination based on age, race, ethnicity, national origin, religious affiliation, disability, gender or sex.
