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Guest cancelled - when do I see the payout?

Answered!
‎19-10-2022 01:54 AM
Steve3189
Level 3
Bristow, VA
‎19-10-2022 01:54 AM

Guest cancelled - when do I see the payout?

Booking for Saturday, guest cancelled today.  Policy set to firm so no refund per the policy.   If he stayed, I'd have received notice of payout on Sunday.   When will I actually see the payment?   (It does show as pending payout).  Also, I see that it'll be less by the amount of the cleaning fee, which makes sense.  (I just want to make sure that's accurate per how the platform works).  

 

 

‎19-10-2022 01:54 AM
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1 Best Answer
‎19-10-2022 11:01 AM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎19-10-2022 11:01 AM

@Steve3189 

 

You will receive payout as useally: 24 hours after (scheduled) check-in

What-happens-when-guests-cancel-or-change-a-booking

 

The cleaning fee is always refunded if guest cancel before check-in

 

View Best Answer in original post

‎19-10-2022 11:01 AM
1 Reply 1
‎19-10-2022 11:01 AM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎19-10-2022 11:01 AM

@Steve3189 

 

You will receive payout as useally: 24 hours after (scheduled) check-in

What-happens-when-guests-cancel-or-change-a-booking

 

The cleaning fee is always refunded if guest cancel before check-in

 

‎19-10-2022 11:01 AM

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