Guest filed false claim

[Shaye21]

I had a guest book to stay 28 days. On day 25 at 6:30pm they messaged that there was a leak in the bedroom. She sent pics and within 10 minutes I gave her access to another property and received confirmation that she had moved. She then offered to help clean up the water damage which I of course denied. 

I checked out the 1st property on the same day to inspect the water damage.  Upon inspection I found that they had broken a lamp and let their child put stickers on the furniture. 

They loved the new place so much that they asked to stay longer but I didn’t have it available. They checked out on time but messaged that they lost the keys. Upon inspection of this property I found a hole in the door and stains on the furniture. 

I filed a claim to Airbnb for the missing keys, broken door and broken lamp. 

Then filed a claim that they were all sick from black mold exposure. She sent pics of the water damage she sent to me but no doctor bills or proof. 

In addition, the home with water damage had no mold. I moved them within 10 minutes of her report. 

Yet, Airbnb paid her claim of $1200 for distress. Luckily they didn’t charge me for paying her and said it was a one time courtesy. But I’m angry that she was paid at all. It was a lie. There was no mold and she was angry because I charged her for the damages and missing keys. 

[Rebecca]

Hello @Shaye21 👋

I'm really sorry to hear about this situation. It's been a while since you posted and I wondered if you had heard anything further from Airbnb customer support about this? 

Looking forward to hearing from you. 

[Shaye21]

Hi Rebecca!

Thanks for reaching out. The guest was paid $200 by air bnb as a one time e courtesy and it was not taken out of my funds. After a few weeks they finally approved my $608 claim for damages done by the guest. Fortunately the guest did not write a review so I didn’t have to go through the process of having that removed.  It has all been settled and I am happy with the outcome. 

[Shaye21]

Originally I was told the guest was paid the full claim, but after calling and speaking with someone else at air bnb support I found out it was only $200.