Guest payment details are gone

[Jonathon80]

I cannot find the details of the payment from my guest anymore on AirBnb. Has that information been removed by the company?

[Shelley159 · Accepted solution]

Hi @Jonathon80 

A complete list with details of the money paid to you for each booking can be found under Menu, Earnings.

You can also click on a specific booking on the calendar to see the payout of a particular booking.

If this is not what you're looking for, please send more details about the payment information you need.

[Richard3335]

Hi Shelley, Jonathon80  is not trying to determine the "payout" or earnings paid by AirBnb to him (as a Host). He is trying to find out what the Guest paid to AirBnb for their booking.

E.g. a Guest might have paid $1500 to AirBnb for a booking, but the payout to the host might be $1100. Jonathon can no longer see that the Guest paid $1500. He can certainly see that he received a payout of $1100.

Please note the distinction. I also believe that AirBnb no longer displays this to Hosts.

Thanks,

Richard

[Shelley159]

In my case I still have this information on every booking @Richard3335 

[Emilie]

Hi @Jonathon80, 

Sorry to heart you're unable to find some information about one of your guests! 

Could you tell us a bit more about what you mean please? Shelley has shared some pointers that might answer your question, but in case you need more help please do come back and let us know. 🙂

Thanks,

Emilie

[Richard3335]

Hi @Emilie , please see my comment about with simplistic example. Hopefully that exampleclarifies what Jonathon (and also myself) are seeking

[Richard3335]

Hi @Emilie , please see my comment about with simplistic example for a confirmed booking. Hopefully that example clarifies what Jonathon (and also myself) are seeking. Thanks Richard