@Laura2592 I had a problem awhile back with a guest ..... they booked for 5, wrote out their rental agreement for 8. ABB dithered on cancelling them, so I was stuck hosting and adjusted their reservation to charge for 8 - within 24hrs of their arrival! So then they arrive with 10 people (** those 2 are just kids, they don't matter, right?), stay, and leave the next morning. 4pm payout time comes and nothing, so I call ABB. As it turns out, the first payment went thru but the addition for the 3 extra guests DIDN'T so ABB held ALL the money. The payments team said 'they'd reach out to the guest and take care of it'. This guest was multiple problems so I kept my mouth shut and waited to review the guest until the 13th hour. After my review posted the guest messaged, said no one from ABB had contacted her and she had no idea her payment hadn't completed - her bank had changed her card number - so then SHE called ABB, made the payment and I got paid16 days later. ABB was absolutely no help at all.
In the end, if they don't fulfill their end of the deal to collect the money, you'll get no money and there's nothing they'll offer in the way of help. Worse than that, if they only collect part of the money, they'll keep what they did collect and not send you any of it. This is one reason why I make sure that I know how to contact guest direct and that I know who they actually are. (phone, email, DL, mailing address)