We are having a problem with two of our properties in Mexico, where AirBNB is deducting Mexico VAT twice. Here's a completely made up example for illustration (percentages are wrong). As you can see, the payout on the reservation history doesn't balance with the payout on the transaction history, and is off by exactly the VAT amount. Yes, they are remitting back the VAT, but they are deducting it TWICE to begin with. We have had countless discussiong with AirBNB but all has been fruitless. Is anyone else having this problem??
I will also add that AirBNB is remitting the VAT to the WRONG account, which is the payout account for a different property under the same host. (For that third property, they are NOT deducting the VAT twice!!) They are constantly paying refunds and other things to the wrong account, and can't seem to get that right either. I don't know if that is part of the problem, but it is clear that the payouts don't match without addressing this problem.
On reservations history:
- Payout amount: $2000
On account transaction history:
- Amount from guest: $1800
- Mexico VAT: - $200
- Mexico INCOME: -$300
- Payout amount: $1200
- Mexico VAT remittance: $200
To make it balance, we'd need to subtract another -$200 , which is the Mexico VAT a second time.
